What are the responsibilities and job description for the Appliance triage technician / parts coordinator position at APPLIANCE SERVICE PLUS?

Job Description

Benefits :

401(k) matching
Company parties
Competitive salary
Paid time off
Employee discounts

Appliance Service Plus is seeking experienced appliance triage technician / parts coordinator. We are an established company authorized for most appliance brands including Bosch, Frigidaire, Samsung, LG, GE, Electrolux. This is a position for employment, not a subcontractor position.

Opportunity for an experienced appliance technician that no longer has the ability or desire to do in home service but would like to use their years of knowledge to provide great service to our customers working from their home or our office triaging service requests, coordinating parts and tech support for field technicians.

Standard responsibilities :

Respond to requests for service from customers and manufacturers and provide over the phone and video triage of service requests.

Competent use of computer and software.

Research and order parts. Help with tech support for field techs.

Provide excellent customer service and meet productivity goals.

Perform all facets of employment in a safe and efficient manner for yourself, fellow employees, customers and general public.

Prompt and regular attendance.

Perform physical requirements of position including : sitting or standing at computer helping customers over the phone, email and text.

We provide the training, computer, software.

Requirements :

Enthusiastic, positive work attitude.

Knowledgeable with ohm / amp meters, read and understand wiring diagrams, have EPA certification for sealed system.

MINIMUM 1 YEAR IN HOME MAJOR APPLIANCE REPAIR EXPERIENCE including proficiency with sealed system repair.

Pass drug tests, driving and background checks at time of hire and randomly during employment.

Currently have and maintain an insurable California drivers license.

Have good self direction and motivation.

Ability to work overtime and some Saturdays.

Benefits :

Submit resume covering minimum last 5 years of employment with current personal references.

Job Type : Full-time

Salary : $25.00 - $35.00 per hour

Benefits : (Benefits package varies by location)

Paid sick time

Paid vacation time

Paid holidays

401K

Schedule :

Monday to Saturday (schedule may vary)

Supplemental pay types :

Bonus pay

Experience :

Major Appliance Repair : 3 year (Required)

License / Certification :

CFC certification (Required)

Work Location : In person or remote

There will be at least 1 zoom interview along with various tests to determine knowledge, experience and mechanical ability. We may require an in person interview and a in person interview with a technician to determine field experience (the technician interview may be 4-8 hours long).

We at looking to hire someone for the future of the company and would not want you to make a decision to work for us based on a 30 minute zoom call and we would not do that either. We are looking to find the best people for our customers and for our company, that is why we go through the interview process stated above.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

This is a remote position.

Salary : $25 - $35

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Appliance triage technician / parts coordinator

What are the responsibilities and job description for the Appliance triage technician / parts coordinator position at APPLIANCE SERVICE PLUS?

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