What are the responsibilities and job description for the Customer Support Representative position at Applicantz?
This is a long-term onsite role in Livermore, CA 94551. Wed - Sat from 7 AM - 6 PM PST
Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.
Join corporate functions business operations team, where you will drive effective and efficient processes and tools to ensure consistent and predictable business results.
Qualifications
- 1-2 years of SAP order processing and call center experience.
- Must be highly responsible and able to follow through on tasks to completion.
- Customer service experience
Responsibilities:
- Interacts with customers, company account team, and field service representatives to handle a variety of pre-sales and post-sales service functions for both domestic and international customers.
- Engages in extensive direct customer interactions, responsible for processing customer orders in SAP with expediency and accuracy, including machine-down orders, RMAs, exchanges, and service orders.
- Responsible for order entry, validation, and monitoring orders to ensure they meet delivery schedules.
- Experienced in outbound and reverse order processing.
- Must be flexible to work weekends and holidays.
Salary : $35
