Field Service Instrument Specialist

Field Service Instrument Specialist

Take control of your career at Applied Control!

The Field Service Instrument Specialist is responsible for delivering exceptional service and technical expertise to support process instrumentation products. By configuring, calibrating, commissioning, troubleshooting, and repairing process instruments and systems, this position ensures customer satisfaction while fostering strong, solutions-oriented relationships.

Field Service Instrument Specialist Responsibilities

• Perform on-site demand, outage, and contract field services for process control instruments, including pressure gauges, flow meters, controllers, and transmitters.
• Conduct diagnostics, calibration, and preventive maintenance; provide repair, replacement, and upgrade recommendations.
• Install, start up, and commission process instruments by configuring devices and integrating them into existing systems using specialized software and tools.
• Test and verify instrument accuracy, documenting results in logs or electronic systems.
• Troubleshoot and resolve malfunctions in process instruments and control systems to minimize downtime.
• Provide informal and on-the-job training to customers on equipment operation and maintenance.
• Communicate customer needs and opportunities to the organization, offering technical expertise to develop strategies that support customer goals.
• Collaborate with the Sales team to enhance customer satisfaction and grow service opportunities through established programs.
• Complete performance reports, certificates, and other required documentation accurately and on time.
• Deliver technical assistance to customers, including troubleshooting and repair disposition.
• Adhere to all safety, quality, and company regulations, maintaining a safe and organized work environment.
• Meet site-specific safety requirements and participate in company safety and quality initiatives.

Field Service Instrument Specialist Skills/Qualifications

Technical Expertise: Proficient in process instrumentation, troubleshooting, and technical problem-solving.

Communication Skills: Strong verbal and written communication, with the ability to effectively engage with plant personnel and customers.

Time Management: Ability to prioritize tasks and meet deadlines in a dynamic work environment.

Teamwork: Collaborative approach to working with internal teams and customers.

Adaptability: Comfortable working off-hours, weekends, and overtime on short notice, as well as in varying environmental conditions (e.g., heat, cold, or clean rooms).

Field Service Instrument Specialist Education and Experience

• High school diploma or equivalent.
• 1,800 hours of technical education or an Associate’s degree, or 3 years of relevant instrumentation and industrial experience.
• Basic computer proficiency, including familiarity with diagnostic and configuration tools.

Field Service Instrument Additional Information

• Must reside within our Mountain West Region.
• Must maintain driver eligibility and adhere to company driving policies.
• Active participation in company safety, quality, and improvement initiatives is required.
• Overnight travel is required for approximately 50% of the role or more.

Field Service Instrument Specialist Compensation

Base rate range: $28.00-$43.00 per hour

Work experience, industry knowledge, and unique skills will be taken into consideration when setting the base wage. These considerations could take the wage to $50.00 per hour.

Other Variable compensation: Eligible for additional pay premiums and an annual profit-sharing award.

Field Service Instrument Specialist Success Factors

• Service-oriented – willing to go the extra mile for our customers.
• Empathetic – cares about the challenges, goals, drivers, and needs of others.
• Natural relationship builder – operates with integrity and reliability.
• Trustworthy – earns and deserves the trust of customers and colleagues.
• Willing to learn – invests in skills and knowledge to propel themselves forward.
• Responsible – takes responsibility for their actions and outcomes, accountable to others.
• Communication – writes and speaks with intention, actively listens so others feel heard.

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and paid time off starting at 16 days per year.

Working Conditions:

Combination of both shop and field settings, with occasional office work. This position may require evening, weekend and holiday hours, as well as overnight travel. Lifting up to 50 pounds is required. Use of laptop and other handheld electronic devices.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position please contact us directly.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization