What are the responsibilities and job description for the Business Development Manager - Service Sales position at Applied Control?
Take control of your career at Applied Control!
About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.
We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and starting with 16 days of paid time off. Our employees also enjoy our 9/80 schedule which allows for 9-hour workdays and every other Friday off!
Position: Valve Services Sales Specialist
Purpose: Provide valve service-related sales and technical support to Applied Control’s customers to continually grow our valve services business throughout our territory.
Success Factors:
- Service-oriented – willing to go the extra mile for our customers.
- Empathetic – cares about the challenges, goals, drivers, and needs of others.
- Natural relationship builder – operates with integrity and reliability.
- Trustworthy – earns and deserves the trust of customers and colleagues.
- Willing to learn – invests in skills and knowledge to propel themselves forward.
- Responsible – takes responsibility for their actions and outcomes, accountable to others.
- Communication – writes and speaks with intention, actively listens so others feel heard.
Responsibilities:
- Identify and cultivate opportunities with new customers and maintain mutually beneficial relationships with all key valve services customers.
- Manage and coordinate the pursuit of in-house and field valve service opportunities.
- Lead and/or support each opportunity through the following phases: Project Identification, Pursuit Strategy, Proposal Generation, Execution, Project Completion and Customer Satisfaction Follow-up.
- Serve as an outside sales resource and subject matter expert for all valve services, including:
- Control, relief, ball, gate, globe, and check valves
- Pneumatic, hydraulic, and electric actuators
- Instrumentation and accessories, i.e. solenoids, switch boxes, digital positioners, controllers, etc.
- Installation, maintenance, and commissioning services
- Initiate, assist, and document walk downs to determine job scope, valve data, and valve location.
- Communicate to the inside sales team any additional equipment required to perform the requested service engagement.
- Comply with customer safety standards including the use of Personal Protective Equipment (respirators, goggles, hearing protection, etc.) when visiting customer facilities.
- Understand and comply with generally accepted industry standards, such as ANSI, ASME, API, NBIC and others, as they apply to valve service.
- Look for opportunities to provide additional value to customers that also deliver incremental business for Applied Control and Emerson.
Skills/Qualifications:
- Excellent interpersonal and communication skills
- Effectively manage difficult or emotional customers and respond promptly to customer needs
- Strong attention to detail
- Situational awareness and commitment to safety
- Excellent organizational and time management skills
- Working knowledge of control valves, isolation valves, safety valves, and actuation
- Ability to work independently with minimal supervision
- Basic PC skills and ability to utilize various software applications (MS Word, Outlook, PowerPoint, etc.) and interface with multiple business/database systems
- Ability to access customer equipment which may involve stooping, bending, kneeling, squatting, climbing ladders and stairs, riding man lifts, walking scaffolding, catwalks, etc.
Working Conditions:
Travel is required and may include driving several hours per day and overnight trips. Must have a valid driver’s license and own an automobile. This position is eligible for a vehicle reimbursement program.
The position requires regular carrying of a laptop computer and occasionally carrying demonstration equipment/products.
Compensation:
Base Range: $91,000-118,000 annual salary. Prior experience, industry knowledge, and job-related education will be considered when setting the base wage.
Other: Eligible for incentive compensation including quarterly sales bonus, an annual sales accelerator payment, and an annual profit share award.
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $91,000 - $118,000
