Quotation Specialist - Inside Sales

Job Details

Description

Take control of your career at Applied Control!

Quotation Specialist

The primary role is to provide customer support through quoting, sourcing, and delivering product/parts quotations.

Quotation Specialist Essential Functions/Success Factors:

• Prioritizes and manages daily workflow, along with communicating, supporting and collaborating with Order Specialists, Account Managers and Supervisors to ensure internal and external requests and deadlines are met. Employs a “QUOTE TO WIN” strategy around all opportunities and escalates issues appropriately and in a timely manner.
• Consistently exhibits exceptional customer service that results in lasting business partnerships. Takes responsibility for overall customer satisfaction, including the direct involvement and coordination of expediting deliveries. Provides consistent service levels and product expertise, while proactively engaging in customer interaction over the phone, including with quotation follow up.
• Coordinates the delivery of products by collaborating closely with vendors, engineers, customers, shop, and warehouse personnel.
  
  

Quotation Specialist Responsibilities:

• Source and price designated products/parts for customers
• Field customer calls to answer basic questions and provide parts/product quotes
• Send finalized quotes to customers
• Maintain working knowledge of designated product lines
• Coordinate with shop on existing work in progress
• Provide excellent customer service
• Verify accuracy and completeness prior to submitting orders for processing
• Coordinate with Order Specialists on order processing, delivery, and customer follow up
• Exercise appropriate techniques to determine opportunities for application reviews by the Application Engineering group – cross-selling additional products and services
  
  

Quotation Specialist Skills/Qualifications:

• Electrical control panel design knowledge/experience
• CAD experience
• Working knowledge of process automation products strongly desired
• Intermediate skill level in Microsoft Excel and other MS Suite tools required
• Strong desire and proven ability to provide excellent customer service
• Effective prioritization and time management skills
• Self-motivated, requiring little supervision
• Discreet with confidential information
• Desire to help others and work with them to find solutions
• Proven ability to work closely with others, particularly peers and sales staff
  
  

Quotation Specialist Working Conditions:

Work is primarily in an office with the possibility for overnight travel a few times per year to visit customer sites or attend training.

Quotation Specialist Base Wage Range: Prior work or industry experience as well as job-related education and unique skills will be taken into consideration when setting the wage rate. Most Specialists are hired with a starting wage between $24.00-$26.00/hour. 5 or more years of experience in role can increase to $27-$30/hr.

Other Variable Compensation: Eligible for additional incentive compensation including an annual profit share award

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and paid time off starting at 16 days per year.

Qualifications

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Preferred

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

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Motivations

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Preferred

Goal Completion

: Inspired to perform well by the completion of tasks

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

: Inspired to perform without outside help

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