What are the responsibilities and job description for the Shop Manager position at Applied Industrial Technologies?
Essential Functions & Responsibilities
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
- Develop and maintain quality management procedures and practices for the repair division.
- Responsible for order entry and billing.
- Responsible for maintaining a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered.
- Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
- Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed to customer's satisfaction in a timely fashion.
- Select equipment, such as diagnostic tools, to improve/maintain quality and productivity of service/ repair.
- Ensure the highest levels of customer satisfaction.
- Responsible for the inventory, ordering and delivery of supplies and equipment needed for service and repair.
- Identify key aspects of the business that affect customer satisfaction, such as availability of delivery services, accuracy of costs, and quality of work. Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
- Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times.
- Responsible for a 24 hour response to service requests.
- Analyzes and resolves work problems or assists workers in solving work problems.
- Strong attention to detail.
- Excellent verbal and written communication skills; including report writing.
- Ability to interpret customer needs and translate into clear instructions for service technicians.
- Good diagnostic skills to identify service requirements and assess the work of technicians.
- Excellent customer service skills to deal with any customer concerns or complaints.
- Must be able to lift objects weighing up to 75lbs.
- Must be able to stand, kneel, and walk for long periods of time.
- Must be able to, or possess ability to learn how to, operate large warehouse equipment; namely forklifts.
- Must be able to work off hours, weekends, and OT on a short notice basis based on business needs.
- Knowledge of rigging, lifting and moving heavy and awkward products.
- Able to work in abnormal (heat/cold/clean room) operating conditions.
- Associate's Degree required; Bachelor's Degree or equivalent required, preferably in Electrical or Mechanical Engineering, or Industrial Distribution.
- Minimum 3 years of Inside Sales/Customer Service experience, preferably with an Industrial Distributor in the Process and/or Flow Control Instrumentation industry.
- Minimum 2 years Field experience required, including knowledge of general plant/factory/warehouse safety procedures and calling on all levels of personnel.
- Strong mechanically inclined technical background to build upon, including experience with heat transfer, pumps/valves, instrumentation, boilers, compressed air systems, etc.
- Strong computer proficiency; knowledge of P21 helpful.
- Standard warehouse environment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
