What are the responsibilities and job description for the Help Desk Technician position at Applied Research Solutions?
ARS is seeking an IT Helpdesk Technician to provide end-user support and manage software/hardware solutions in a hybrid Azure environment. The ideal candidate will have experience in account administration, troubleshooting, and deploying solutions within Microsoft and Linux ecosystems.
Why Work with us?
Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
Responsibilities:
- Administer employee accounts using Windows Active Directory, and Entra AD in a hybrid cloud environment.
- Troubleshoot and resolve software and hardware issues both remotely and on-site.
- Track, document, and communicate with employees via collaboration tools and ticketing systems.
- Develop, test, and deploy PowerShell scripts to manage software using Microsoft Intune.
- Configure and maintain software/firmware updates for corporate devices.
- Perform mobile device management (MDM) for laptops and smartphones accessing company resources.
- Deploy, monitor, test, and troubleshoot company resources and cloud infrastructure using Microsoft Azure.
- Other duties as assigned
Qualifications:
- Must be a US citizen
- Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment.
- Strong knowledge of Active Directory, Microsoft 365, Intune, and Azure.
- Experience with PowerShell scripting and automation in a hybrid cloud environment.
- Familiarity with MDM solutions and cloud-based security practices.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and a strong customer service focus.
- Relevant certifications (e.g., AZ-104 Azure Administrator, CompTIA Security , MCSA) are a plus.
Work Environment:
- Onsite and remote support as needed.
- Occasional after-hours work may be required.
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals based on disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
