What are the responsibilities and job description for the Customer Success Manager position at Applied Statistics & Management Inc.?
Customer Success Manager – Job Posting
Job Overview:
As a Customer Success Manager, you will play a key role in helping our clients achieve measurable business outcomes. In this position, you will engage directly with clients to understand their goals, analyze product usage and account health, and identify opportunities for deeper engagement and growth. Your focus will be on managing the customer journey after implementation to ensure clients maximize value and achieve success with our solutions.
Key Responsibilities:
- Drive Retention and Growth: Focus on retaining and expanding relationships with our customers by understanding their business needs and helping them achieve success.
- Proactive Client Engagement: Regularly communicate with clients to assess adoption trends, discuss product experiences, and identify opportunities for deeper engagement and growth.
- Consultative Support: Provide consultative services to customers, offering software solutions and workflow optimization advice to help them meet their business objectives.
- Cross-Functional Collaboration: Coordinate internal resources across departments to address customer needs and ensure a seamless experience.
- Training and Optimization: Conduct workflow evaluations and training sessions to help clients optimize their use of our product.
- Client Retention and Satisfaction: Maintain a strong focus on customer retention by ensuring high levels of satisfaction and delivering continuous value.
Required Skills:
- Excellent written and verbal communication skills, with a sharp attention to detail and strong organizational abilities.
- Collaborative, empathetic, and customer-centric mindset, with a passion for helping clients achieve their goals.
- Proven track record of building and maintaining long-term, positive client relationships.
- Strong presentation and communication skills, with the ability to engage both internal teams and customers effectively.
- Analytical and problem-solving skills, with the ability to identify opportunities for improvement.
- Technical proficiency with SaaS tools and platforms, and an aptitude for learning new technologies quickly.
Required Experience:
- Experience working with large enterprise customers.
- Background in a SaaS organization, with a focus on customer success and retention.
- Familiarity with practitioner credentialing, privileging, and payor enrollment is a plus.
- A minimum of 2 years in a Customer Success, Relationship Management, Account Management, or a similar client-facing role.
If you're passionate about customer success, building lasting relationships, and leveraging your technical expertise to deliver meaningful results, we’d love to hear from you!
Must be a California Resident. This is a hybrid remote/in-office position. First two-weeks of onboarding must be completed onsite at ASM Headquarters.