Globel eTraining Product Specialist

Description

Global eTraining Product Specialist 

ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge.   

Job Summary and Scope  

ATG is partnered with Global eTraining as The Ultimate Learning Management Solution (LMS) and has seen great success in providing this resource for our customers. Global eTraining is an interactive online training solution developed by industry experts to help professionals in the AEC industry to build skills and stay competitive through flexible, on-demand learning. The courses, tools, certifications, and more are for everyone in your office - not just AEC end-users specifically.  
 
As a Global eTraining Product Specialist, you will strategically engage ATG customers, understand their level of Global eTraining usage, identify existing and new opportunities, and execute an individualized plan based on their current business needs. The product specialist will work to ensure all ATG customers are educated on what is available through Global eTraining in order to have an advantage over their competitors. This individual demonstrates a strong aptitude for fostering meaningful relationships through ongoing engagement, with a focused intent on enhancing customer utilization. The ATG goal is to build a first-class team and provide excellent service to our rapidly growing customer base.   

Essential Job Functions  

• Develops and maintains a relationship with a select group of accounts to ensure the successful adoption and implementation of Global eTraining solutions across the organization  

• Follow cadence to frequently check in on all accounts 

• Manage and maintain assigned accounts and understand risk level of accounts that may have issues arise, clients who are not staying on track with implementation timelines, or clients who require additional care 

• Troubleshoot and resolve customer issues and concerns  

• Assist customer with any support issues and create cases as needed to ensure their software is performing  

• Follow ATG adoption policies throughout the yearly buying life cycle and review customer purchases  

• Document and update customer records based on interactions in MS Dynamics Contact Record Management System (CRM).  

• Develop and maintain a knowledge base of the evolving products and services  

• Have a great people person attitude and passion to learn new technologies to better support ATG’s customers  

• Effectively present information virtually, live, 1:1 and in small group situations to customers, clients, and other employees of the organization  

• Responds to telephone calls, email and requests for support quickly  

• Work on special projects as assigned   

• Establishes and maintains relationships with technical services and sales teams  

• Travel, as necessary  

Basic Qualifications  

• Bachelor's degree from an accredited university, preferred  

• Previous experience in account management, customer service, sales, or other related fields, required  

• Excellent written and verbal communication skills  

BENEFITS: 

• Competitive Base Salary Bonus Structure 

• Health, Dental and Vision Benefits 

• Short-Term and Long-Term Disability 

• Wellness Programs 

• Professional Development 

• 3 weeks of PTO each year, paid holidays, and your birthday off 

• 2 paid volunteer days each year 

• 401k match up to 4% after 90 days of employment 

• Great culture with frequent in-person events and gatherings 

At ATG, we believe that diversity drives innovation and strengthens our ability to meet the needs of the Architectural, Engineering, and Construction industry. We are committed to fostering an inclusive workplace where individuals of all backgrounds, experiences, and perspectives are valued and respected. We actively seek to create a team that reflects the diverse world we serve, and we encourage applicants from all walks of life to apply. Together, we strive to build an environment where everyone can thrive and contribute to our shared success. 

We are committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. If you require reasonable accommodations during the application or interview process, or to perform the essential functions of this position, please contact our Human Resources department. We will work with you to provide appropriate accommodations to ensure an inclusive and accessible workplace. 

The position requires the ability to work a minimum of 40 hours per week, with additional hours as needed to meet deadlines and complete assignments. The candidate should be comfortable sitting or standing for prolonged periods and must be able to travel between office locations, including locations with stair access. Strong English communication skills—both verbal and written—are essential, along with the ability to comprehend and respond effectively to colleagues and clients. Visual and auditory capability, with or without corrective devices, is necessary to support interactions and project requirements. Additionally, the candidate should be able to lift and carry office items weighing up to 30 pounds as needed. 

We thank all applicants in advance for their interest. Applicants must be authorized to work in the U.S. without company sponsorship. 

Qualifications