What are the responsibilities and job description for the Intermediate Desktop Support Technician position at Applied Technology Solutions?
Intermediate Desktop Support Technician
Ideal candidate will possess great communication skills and pride themselves on providing exceptional customer service. He/she will thrive in a busy, fast-paced environment and embrace challenging tasks. Candidates must be able to demonstrate excellent organizational and time management skills. Candidate should have at least two years of experience in the IT field. Previous Desktop support experience is highly recommended.
**This is NOT a work from home opportunity. Technicians are required to work from the Redding, CA office.**
Job Duties:
- Provide hardware and software installation and support for end users.
- Performs trouble shooting, parts replacement, system upgrade, configuration, setup and maintenance of both Mac and PC desktops, laptops, tablets, end user accounts, phone and email.
- Management of data backup systems (onsite backup as well as off-site backup).
- Demonstrate thorough understanding of all Windows operating systems and Mac OS 10.7 to current.
- Demonstrate thorough understanding of small business network environments: Active Directory, Windows Server OS, network device management, TCP/IP configuration, DHCP.
- Supports and maintains user account information including rights, security and groups.
- Thorough documentation of operation procedures and workflows.
- Ability to train staff on technology concepts and equipment.
- Must be comfortable with client interactions/consulting both in person and remotely (phone skills are essential).
- Familiarity with remote workstation support and troubleshooting.
- Knowledge/understanding of IT best practices.
- Must be motivated to learn new concepts as technology changes.
- Must have the ability to follow problems through to the end with attention to detail.
- Ability to work independently with little to no supervision or instruction.
- Maintain a professional appearance at all times while at work.
- Must have a strong attendance record and work ethic.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Desktop support: 1 year (Required)
- Windows Support: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $21 - $25
