What are the responsibilities and job description for the Applications Engineer position at applied.valhalla.stage?
Olympus Controls (www.olympus-controls.com) is a fast-paced Automation Company that has an opportunity for an Applications Engineer to join our growing company. We offer a dynamic environment with competitive salary and health benefits for the right type of highly motivated individuals.
The individual will work with Olympus Controls outside Sales Engineers and interact directly with customers and their projects. The position requires self-motivation, problem solving, and desire to finish quickly but also please our clients. This job requires good oral and written communication skills, basic Windows Office applications proficiency, and a professional and courteous personality. The preferred candidate will have an aptitude toward programming, and electrical hands-on capability. The job will also require mechanical aptitude as a basic but also needs to have experience or the ability to quickly learn motion control, robotics systems, and sensor/safety/vision hardware.
Duties/Responsibilities:
- Provide technical support to customers while involving the Sales Engineers to assist in managing customer support needs
- Act as the primary technical support contact for most customers, sometimes free of charge to support hardware sales and at other times hired out at an hourly rate
- Provide technical support to outside Sales Engineers as requested
- Provide technical training to Sales Engineers and customers as requested
- Assist Sales Engineers with pre-sales support needs (robot demos, vision evaluations, product demonstrations, etc.)
- Post-Sale support needs are typically prioritized over Pre-Sale support needs for this role
- Provide customized customer training for most products
- Tech Support Levels Defined (Applications Engineers must be capable of all 3 levels):
- Tech Support Level 1: When 15 min. or less is required (via phone or email)
- Tech Support Level 2: Mid-level complex needs typically requiring more than 15 minutes, and free application startup assistance onsite to support hardware sales (at Sales Engineers discretion/request)
- Tech Support Level 3: Typically support requiring complex issues that take more than 4 hours, 3rd party communications, advanced software features, etc. (VB.net, LabView, etc.)
- Design and build demo equipment
- Provide feedback to appropriate Sales Engineer before, during and after sale or build process
- Provide training and support for other Applications team members
- Provide technical support for the Applications Technicians when needed
- Respond to tech support phone calls, text messages and emails within 2 hours
- Respond to customer and coworker action items within 4 work hours when not in the field, 8 work hours when in the field
- Provide updates every 24 hours to ongoing tasks
- Cover the duties for Sales Engineers and Technicians as required (vacation schedules, sick days, etc.)
- All functions may be performed at any location, in the office or the field
- 45-50 hours/week is the standard, working beyond this is generally required to fulfill duties as expected
- Basic tasks will be performed independently while supervision will be given to more complex engineering tasks
- This position works out of the local regional office and is not a work from home position
- Other duties include receiving and shipping packages such as demos, customer sample parts and other misc. items required by sales
Qualifications/Experience:
- An understanding of Motion Control, Robotics, and Machine Vision is preferred
- Understanding of basic electronics and mechanics
- Mechanical/Electrical/Physics /Mechatronics Engineering degree or equivalent 4-year degree in a technical field
- Knowledge of Visual Basic and industrial communications protocols
- Relevant industry experience preferred
An emerging provider of next generation technology solutions, Applied Industrial Technologies has a growing automation footprint and expanding offering of motion control, machine vision, robotic and IIoT technologies, plus related value-added industrial expertise.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.
