What are the responsibilities and job description for the Support Desk Manager position at apply-connect-test-company-silver?
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Responsibilities
- Manage the team's workload and ensure timely delivery of service
- Monitor service desk team members' duties to ensure prompt attendance to client inquiries
- Address training needs and develop training plans for team members
- Conduct team meetings to review performance, discuss issues and provide guidance
- Manage customer escalations and ensure they're handled professionally
- Keep service desk procedures documented and up-to-date
Qualifications
If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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