IT Support Technician Intern

Apprenticely is working with our company partner, the Jefferson Regional Medical Center to add an IT Support Tech Intern to their team in Pine Bluff, Arkansas!

Our Apprenticely Internship Program is a three-month program that places selected candidates with employers across Arkansas in IT positions to gain experience under the guidance of a professional mentor/IT support team. Internships are designed as an on-ramp to an IT career and can roll into full-time positions based on employer demand.

About our Company Partner: The Jefferson Regional Medical Center is Jefferson Hospital Association, Inc. is a 501(c)(3), not-for-profit organization incorporated in the State of Arkansas. Jefferson Hospital Association’s primary purpose is to provide healthcare to the citizens of Southeast Arkansas.

What You'll Do...

• Troubleshooting: Diagnose and resolve basic hardware, software, and network issues for desktops, laptops, printers, and peripherals. Escalate complex issues to Level 2 or appropriate teams
• Documentation: Accurately document support requests, resolutions, and follow-up actions in the helpdesk ticketing system
• Customer Service: Maintain a professional, helpful attitude and keep end-users informed of issue status and resolution progress
• Compliance and Security: Follow IT policies, procedures, and security best practices, especially those related to healthcare (e.g., HIPAA)
• Equipment Setup: Assist in the deployment of new software systems and updates
• Collaboration: Work with IT team members to improve support services and ensure a cohesive approach
• Attendance: Be punctual and maintain regular attendance to support team productivity
• Coordination: Collaborate with vendors, hospital staff, and IT teams to manage and resolve issues
• Knowledge Sharing: Document all issues and resolutions accurately for future reference
  
  
  

What does an ideal candidate look like?

• Technical Skills: Basic knowledge of Windows operating systems, Microsoft Office Suite, and IT hardware (desktops, laptops, printers)
• Soft Skills: Strong problem-solving, effective communication, and a customer-service mindset
• Additional Requirements: Ability to manage multiple tasks in a fast-paced environment, attention to detail, and the ability to work independently or in a team
• 0–2 years in an IT support or helpdesk role, preferably in a healthcare setting
• Proficient knowledge of Windows OS, Microsoft Office, and IT hardware
  
  
  

Details

• Pay: $15/hour
• Schedule: 40-hour week: typically 8 a.m. - 5 p.m. Monday-Friday
• Length of Internship: 3 months
• Location: Pine Bluff, Arkansas
  
  
  

How does the interview process work? Apprenticely will conduct an initial phone interview and assessment. Apprenticely will send selected resumes to companies that match the candidate’s skills and interests. Our employer partners will decide who to interview and select the final candidates for the internship program.

Meet the Apprenticely team and join our upcoming virtual webinars via zoom; dates and details are on our events page.

Check out our YouTube page for past webinars and career tips!

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The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30

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