Customer Service/Billing Specialist

Approved is actively seeking a Client Service Supervisor for our Lincoln, RI office. Approved is the Northeast #1 independent Healthcare waste management company, and we are growing fast. Contact us today and claim your position.

Previous customer service or office administration experience is required. Excellent communication skills are a must.

• Competitive hourly starting rate.
• Full-time 40 hrs.- Overtime paid after 40 hrs
• Weekends (when needed)
• Company Healthcare
• Paid Holidays
• Paid Vacation

Duties & Responsibilities

• Answer phone calls, take messages and screen calls in a timely manner
• Assist customers with inquiries, billing information, scheduling, and products
• Provide information regarding medical services. Must understand each type of medical service provided (will train)
• Process customer payments
• Fax, scan, and print documents
• Understand and use of in house system (Navusoft), website, and client portal (will train)
• Enter new clients and maintain accounts using in house system, Navusoft (will train)
• Special Projects when needed/requested
• Assist in daily tasks such as reporting, billing, filing documents, and mailing
• Manage any items or customer calls to be escalated
• Provide support to management and other departments
• Push processes to the team, assist in training and follow up on new processes
• Order supplies, keep supply rooms organized
• Dress in office attire

Skills

• Multi-task in a fast-paced office
• Knowledge of outlook, word, and excel programs
• Previous customer service experience
• Strong organizational skills
• Strong time management (schedule and prioritize work, especially with deadlines)
• Great problem-solving skills and decision making
• Excellent communication skills
• Detail oriented
• Work independently and in a team (depending on the task)
• Professional e-mail and phone etiquette
• High School diploma or some college education
• Punctual
• Excellent capacity to retain new things

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20