What are the responsibilities and job description for the Customer Service Representative position at APPS Paramedical Services?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be providing outstanding customer service by answering phones, entering sales orders from insurance agents in a friendly manner, scheduling service with applicants, addressing questions and concerns, protecting client confidentiality, performing quality control (QC) on completed exams and other tasks as needed. You will be expected to take appropriate ownership to resolve issues throughout the order to billing cycle.
Star Performers will have:
- Positive attitude to delight customers, above and beyond the call of duty.
- Ability to clearly articulate messages to different audiences.
- Ability to establish and maintain strong relationships with agents to grow and retain business.
- Ability to manage time effectively in a fast-paced environment.
- Organizational skills to maximize productivity.
- Ability to adapt to client situations and work with different personalities well.
- Accurate work and eye for detail - performs Quality Control on the work of others.
- Knowledge of Microsoft 365 and typing skills
- Ability to make everyone you come in contact with feel valued and supported
- Bilingual Spanish/English
Join us in delivering exceptional service that makes a difference!
Job Types: Full-time, Part-time
Pay: $16.50 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Ventura, CA 93003 (Preferred)
Ability to Relocate:
- Ventura, CA 93003: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $19
