What are the responsibilities and job description for the Customer Service Representative (CSR) position at Appt Center?
We are seeking a driven and customer-focused individual to join our team as a Customer Service Representative. In this role, your primary responsibility will be to ensure the success and satisfaction of our current customers while offering support in a professional and friendly manner. If you are passionate about assisting others and thrive in a customer-centric environment, this position is perfect for you!
Responsibilities:
- Educate customers on the features and benefits of our products and services.
- Address customer inquiries and resolve any service-related issues.
- Identify potential sales opportunities.
- Promote additional products to existing customers through upselling and cross-selling.
- Serve as a positive representative of the company at all times.
Requirements:
- Prior experience in customer service is preferred.
- Proven track record of delivering excellent customer service.
- Ability to manage challenging customer interactions effectively.
- Strong communication and interpersonal skills.
- Analytical and adept at problem-solving.
- Capable of working independently with minimal supervision.
