What are the responsibilities and job description for the Apptad - Desktop Support position at Apptad Inc?
We need technically good polite and strong in communication candidates
Title : Desktop support
Location : Boston MA
Job Description :
IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a handson role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for :
Providing technical expertise and enduser support in the areas of Mac OS Microsoft Windows platform (Windows 10) Microsoft Office 365 offtheshelf applications Remote Connectivity Platform network / local HP & Canon printers via desk side phone support or remote support
Tenacious logging of tickets and timely resolution of firstline issues or escalation to other support teams
Providing desktop / laptop break / fix / maintenance support
Providing support to growing mobility platform (iOS Android and windowsbased platform)
Technology onboarding deployment and offboarding asset recovery
PC and Laptop build
REQUIREMENTS :
The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry excellent communications skills and an aptitude for problem solving. We are looking for someone with :
Ability to prioritize issues on a casebycase basis
Excellent customer service skills
Experience working in an ITIL based Service Desk
Extensive knowledge and experience with Windows based technologies
Hardware platforms including HP laptops & Cisco phones.
Microsoft technologies such as Active Directory SCCM and Exchange
Outstanding troubleshooting skills in WAN / LAN / Desktop situations
Excellent written and verbal communication skills that help represent diverse communities
