What are the responsibilities and job description for the Apptad- NOC Engineer position at Apptad Inc?
Job Title : NOC Engineer
Full Work Location : San Diego CA
Work Mode : Onsite
Job Description :
A Network Operations Center (NOC) Team Lead plays a crucial role in managing and overseeing the operations of a NOC team. Here are some key responsibilities and qualifications typically associated with this role :
Responsibilities :
1. Team Management :
Supervise and mentor a team of NOC Engineers.
Schedule shifts assign tasks and ensure 24 / 7 network monitoring and support.
2. Technical Leadership :
Provide technical guidance and support in troubleshooting complex issues.
Act as the first escalation point for network faults.
3. Network Monitoring :
Ensure accurate network fault reports and timely escalation notifications.
Maintain and update network availability reports.
4. Training and Development :
Provide technical training on tools technologies and processes.
Champion knowledge sharing and regular updates to the knowledge base.
5. Process Improvement :
Identify opportunities for process improvements automation and efficiency enhancements.
6. SLA Management :
Manage Service Level Agreements (SLAs) for third party links.
Prepare monthly outage reports and ensure prompt reporting of network faults.
7. Performance Management :
Support the team in meeting their goals and conduct continuous performance monitoring and evaluation.
Qualifications :
- Bachelors degree in Computer Science Computer Engineering Electrical / Electronic Engineering or a related field.
- 8 10 years of relevant work experience.
- Certifications such as CCNA or CCNP are desirable.
- Strong telecommunications and IP design skills.
- Understanding of ITIL v4 service management.
- Excellent verbal and written communication skills.
- Hands on experience with routing switching and VPN technology.
- Experience with wired and wireless point to point and point to multipoint technologies is a plus.
- Proficiency with Juniper and Cisco DNA.
- Experience with MPLS BGP QoS DDoS mitigation VPN technologies DMVPN Nokia and NSP.
- Familiarity with ServiceNow Splunk ExtraHop and NetBrain.
