What are the responsibilities and job description for the Apptad - Technical Helpdesk 1 position at Apptad Inc?
Job Title : Apptad - Technical Helpdesk 1
Job Location : St. Paul, MN
Job Duration : 4 Months (C2H)
Job Description
Job Responsibilities
- Correct data mismatches using digital tools (Excel, SQL, AS400 iBMI Mainframe, Bell Sensing App Portal, Ecolab Web Admin Portal)
- Work with Pest Field team to identify and correct equipment setup issues
- Document support incidents in ticket tracking system (ServiceNow)
Required Skills : Preferred Skills :
Microsoft Applications (Excel, Word, Outlook)
1. SQL Server Management Studio 20 Experience
Customer Service Skills
2.AS400 / IBMi Mainframe Experience
3. Incident Management Ticket Documentation
Soft Skills Required :
Communication, Collaboration, Problem Solving, Critical Thinking, Time Management
Education / Experience Requirement :
High School Graduate / GED
Education Preferred :
Associate degree
