Call Center Associate

Position Summary:
A Call Center Associate serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role involves handling a high volume of incoming and outgoing calls, addressing customer concerns, and maintaining accurate records.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide information about products, services, and company policies.
• Handle complaints, troubleshoot issues, and escalate cases when necessary.
• Problem Resolution:
• Resolve customer issues effectively and efficiently, ensuring a high level of satisfaction.
• Investigate and document complaints or feedback to provide timely resolutions.
• Data Management:
• Accurately document customer interactions and maintain up-to-date records in the company’s CRM system.
• Process orders, refunds, and exchanges as required.
• Communication:
• Deliver clear and concise information tailored to the customer’s needs.
• Collaborate with internal departments to resolve complex issues.
• Performance Goals:
• Meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction ratings.
• Adhere to company policies and quality standards.

Qualifications:

• Education: High school diploma or equivalent.
• Experience: Previous experience in customer service or a call center environment is preferred but not required.
• Skills:
• Strong verbal and written communication skills.
• Active listening and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM software and basic computer skills.
• Personality Traits:
• Patient, empathetic, and customer-focused.
• Ability to handle stressful situations and remain calm under pressure.

Work Environment:

• Work from Office-Day one Onsite.
• Rotational shifts.
• High-energy, fast-paced setting with performance targets.

Job Type: Contract

Pay: $15.00 per hour

Expected hours: 40 per week

Shift:

• Rotating shift

Ability to Commute:

• South Charleston, WV 25303 (Preferred)

Ability to Relocate:

• South Charleston, WV 25303: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15