What are the responsibilities and job description for the Customer Service Representative position at AppTad Inc.?
Job Title: Customer Service Representative
Job Summary
We are seeking a motivated and customer-focused Customer Service Representative to join our team! In this role, you will combine customer service with sales, helping new and existing customers with their service needs while promoting relevant products. If you're a problem-solver who thrives in a fast-paced environment and can turn any interaction into a positive experience, we’d love to hear from you.
Key Responsibilities
- Deliver outstanding customer service via phone in a professional, courteous manner
- Promote and retain products and services by understanding customer needs
- Handle save and service order requests efficiently and accurately
- Resolve customer issues with patience, tact, and empathy
- Provide clear information about fees, adjustments, and service options
- Follow guided call flows to enhance the customer experience
- Actively listen and offer tailored solutions based on individual needs
Minimum Requirements
- High school diploma or equivalent
- Exceptional communication, interpersonal, analytical, and problem-solving skills
- Strong data entry skills and basic math competency
- Sales aptitude with the ability to upsell or retain customers when appropriate
- Comfortable using hardware and peripherals with moderate-to-advanced troubleshooting abilities
- Ability to multitask in a high-volume, fast-paced environment
Preferred Qualifications
- 2 years of call center or customer service experience
- Previous experience in a high-volume contact or retention center
- 1 year of contact center and 1 year of retention experience preferred
Job Type: Contract
Pay: $15.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Ability to Commute:
- South Charleston, WV 25303 (Preferred)
Ability to Relocate:
- South Charleston, WV 25303: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
