What are the responsibilities and job description for the Customer Service Representative position at Apptad Inc?
Title :
Customer Service Sales Representative
Location :
South Charleston West Virginia
Shift : MonFri 11 AM to 8 PM
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
Duties include but are not limited to :
- Promoting and / saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save / service order requests from customers.
- Working with customers patiently tactfully and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
MINIMUM REQUIREMENTS
PREFERENCES
