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Desktop Support Engineer L1L2

Apptad Inc
Brookshire, TX Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/16/2025

Desktop Support Engineer (L1 / L2)

Brookshire TX ONSITE

Key Responsibilities :

Level 1 (L1) Support :

  • Provide firstline support for IT infrastructure issues including desktop network and server troubleshooting.
  • Respond to service requests and incidents via ticketing systems email and phone.
  • Perform basic troubleshooting for hardware operating systems and applications.
  • Assist users with software installations configurations and basic network connectivity.
  • Document resolutions and maintain knowledge base articles for common issues.

Level 2 (L2) Support :

  • Handle escalated technical issues from L1 support performing deeper troubleshooting.
  • Administer and support servers network devices and IT security components.
  • Analyze logs and diagnostic data to identify and resolve complex technical problems.
  • Collaborate with vendors and service providers for issue resolution.
  • Perform routine maintenance patching and upgrades on IT infrastructure.
  • Support virtualization cloud services and backup management.

    • Required Skills & Qualifications :

  • Bachelors degree in IT Computer Science or a related field (or equivalent experience).
  • 2 years of experience in IT support (L1 / L2 level).
  • Proficiency in Windows / Linux operating systems and desktop troubleshooting.
  • Basic networking knowledge (LAN / WAN VPN TCP / IP DHCP DNS).
  • Experience with Active Directory Office 365 and enterprise applications.
  • Familiarity with virtualization (VMware HyperV) and cloud platforms (AWS Azure) is a plus.
  • Strong problemsolving skills and the ability to work under pressure.
  • Good communication and customer service skills.

    • Key Skills

    Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

    Employment Type : Full Time

    Vacancy : 1

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