Demo

EDI Customer Specialist

Apptad Inc
Atlanta, GA Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/4/2025

Job Title : EDI Customer Specialist

Job Location : Raleigh, North Carolina (Remote)

Job Duration : Long-Term

Job Description :

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must demonstrate good written and verbal communication skills, including ability to read, analyze and interpret general business information and write business requirements and process documentation
  • Ability to speak and write English effectively to interact with groups of USA and Canada based customers, vendors and / or team members
  • Strong interpersonal skills, ability to interact effectively with customers, vendors and team members of all professional levels
  • Ability to work independently with minimal supervision
  • Ability to effectively balance multiple tasks and priorities
  • Ability to operate in a complex, rapidly changing environment while adhering to tight schedules
  • Experience with Microsoft Excel formulas and functions
  • Ability to add, subtract, multiply, and divide all units of measure; calculate gross margin and markup; and, compute ratios, percentages, and interpret bar graphs
  • Proven analytical skills and use of data query tools
  • Intermediate proficiency in Microsoft Office Software required, as is the ability to quickly learn and use job specific computer applications including EDI specifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Include the following. Other duties may be assigned.
  • Gather, organize, and document business requirements
  • Ability to cultivate relationships across functions in order to achieve business objectives.
  • Concise verbal and written communication with trading partners (customers and vendors)
  • Clear and detailed documentation of requirements, test plans and project summaries
  • Take ownership and act as subject matter expert for the trading partners and escalate issues as necessary
  • Review and resolve trade partner EDI transaction errors in a timely manner
  • Identify trends in EDI failures and make recommendations to trade partners and teammates on a permanent solution to failures
  • Request setup, configurations, and validation with new EDI trade partners
  • Report on and validate EDI communication with EDI trade partners
  • Involvement in test planning and validation of new or modified EDI transformation maps
  • Daily EDI production support and troubleshooting
  • Reconciliation of EDI business documents using Microsoft Access and Excel and Oracle APEX database tools
  • Data entry, export, reporting and analysis across multiple systems
  • Recommend enhancements to expand on process efficiencies
  • Develop and maintain process documentation and training materials
  • Prepare and submit weekly status and KPI reports
  • Must demonstrate good organizational and follow-up skills and work independently with minimal supervision, including ability to balance multiple tasks
  • EDUCATION and / or EXPERIENCE

  • Bachelor's degree; and 3 year EDI implementation / business analyst experience, including minimum 1 years automotive parts or retail experience; or Equivalent combination of education and experience.
  • PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.
  • ABOUT US

    Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.

    With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

    OUR MISSION

    Customer Focus :  We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.

    Innovation :  As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.

    Accountability and Ethics :  We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

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