Technical Support

This is Onsite
Location: 1200 Broadway, Suite 711, Nashville, TN 37203, United States
Candidate may need to work over weekend if required on need basis.

Installing and configuring computer hardware, software, peripherals, and networking equipment

• Conduct routine maintenance tasks such as system backups, data recovery, and preventive maintenance
• Create, modify, and delete user accounts as needed, including permissions and access controls
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist in the maintenance and support of servers, network switches, and other IT infrastructure.
• Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Participate in disaster recovery planning and execution to restore services after major failures.
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.

Technical and Professional Expertise

• Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
• 5 years of experience in Site Support role
• ITIL Foundation Certified
• Excellent communications (verbal and written) & presentation skills
• Strong understanding of IT infrastructure and technologies

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Site Support: 4 years (Required)
• system backups: 4 years (Required)
• data recovery: 4 years (Required)

License/Certification:

• ITIL Foundation (Required)

Ability to Commute:

• Nashville, TN 37201 (Preferred)

Ability to Relocate:

• Nashville, TN 37201: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $23