What are the responsibilities and job description for the Field Service Engineer position at Apptronik?
Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces, and expect our products and technology to change the world for the better. We value passion, creativity, and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.
You will join a team developing state-of-the-art general-purpose robots designed to operate in human spaces and with human tools. It is designed to work alongside humans, mobilize to human spaces, and manipulate the world around it.
JOB SUMMARY
We are seeking a Field Service Engineer to join our team as part of our Humanoid product ecosystem. As a Field Service Engineer at Apptronik, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management at both Apptronik and customer facilities. This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies
ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES
- Report daily status of robots and connected equipment (at Apptronik and customer sites)
- Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
- Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptime
- Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
- Record and document system performance, issues, and suggestions for improvement
- Travel to customer sites as necessary to perform system repairs, maintenance, and training
- Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
- Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
- Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
- Collaborate with product, project, and engineering teams to support the design and implementation of scalable and resilient systems
SKILLS AND REQUIREMENTS
EDUCATION and / or EXPERIENCE
Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
