Patient Registrar

APR Consulting, Inc. has been engaged to identify a Patient Registrar

Location: Whittier, CA 90602

Position: Patient Registrar

Pay Rate: $21.34

Duration: 13 weeks

Shift: 5×8 Days 11PM – 7:30PM Shifts per week/schedule: Admitting – 72 hrs. bi- weekly –Various days, every other weekend

PLEASE NOTE THAT ORIENTATION HOURS MAY DIFFER FROM SHIFT TIMES

Summary

Performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Completes the Hospital Presumptive Eligibility comprehensive training program as required to properly interview and screen uninsured patients. Evaluates patients within the established guidelines to assist in identifying state programs that patients may qualify and link to temporary M/Cal coverage and possible full scope M/Cal. Initiate and complete the application process for benefits by assisting applicants with the completion of all the necessary paperwork. Compiles records and assesses information to determine eligibility status, including number of people in applicant’s household. Documents and updates in our database to ensure we have current updates on the outcome and successful completion of the process. For Emergency Registration Representatives they will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the financial counselor role, which is inclusive of the diverse financial programs offered

Job Responsibilities

• Safeguards and preserves the confidentiality of patient’s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
• Ensures a safe patient environment and adherence to safety practices per policy.
• With consideration to age, employees utilize the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care.
• Guest Relations: Exhibits positive guest relations skills by extending oneself and being hospitable to patients, physicians, coworkers, and visitors always. Warmly greets these by name and introduces self by name. Use the phrase, “How can I help you?” as a first line of communication. Anticipates concerns and provides an explanation of the interview process. Full disclosure is provided to patients when starting the interview and screening process for Hospital Presumptive Eligibility and/or Uncompensated application, so they understand the process. Utilize translators if available or new translating system Stratus as necessary to ensure patient fully understands the information being discussed with them. Displays a teamwork approach, considering the impact of his/her decisions, actions and behaviors on others. Works with the agency workers and representatives to create a positive working relationship that will provide a smooth process for the patient. Responds to others in a constructive, non-defensive manner.
• Organizational skills and Efficiency: Able to solve problems without compromising the patient’s needs. Sets priorities, integrates changes and organizes work activities in a logical and timely manner. Initiate and complete the application process for HPE or Uncompensated benefits by assisting patients with the completion of all the necessary paperwork and work aggressively to obtain all the pending verifications information needed to process application. Demonstrates a consistent level of performance and productivity. Files orders in the correct files and places files in the appropriate file (and scan into AM). Follows all procedures in department as instructed by management.
  
  

EMERGENCY: Productivity completes a minimum of 15-20 registrations per 8 hr. shift which includes scanning documents, insurance verification and securing upfront collections. Verifies patients are appropriately medically screened, stabilized and in a room “in the process of care” before Consent of Admissions is signed/discussed and or liability is requested. No patients are to leave the Emergency Department without registration being completed. Registration representatives will start the interview and screening process for Hospital Presumptive Eligibility for patients without insurance who are present in the Emergency department. Registration representatives will evaluate patients within established guidelines to assist in identifying qualifications to the HPE program. A registration representative will be required to follow the M/Cal guidelines and regulatory requirements to secure the most accurate information needed to complete the application process. Registration representative will ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately and notifies appropriate agency workers and hospital staff.

Registration clerk will document and update efforts in our database to ensure our hospital and financial system contains the current and same information. If a patient qualifies for HPE, after interview process, the registration representative will printout eligibility card and scan into Access Manager, adjust insurance payor to reflect this insurance coverage, then present it to the patient. All required documentation will be distributed to the patient informing them of the time requirements and follow up process to qualify for full scope M/Cal if applicable. Registration clerk will log HPE information on T drive graph for tracking purposes and place original forms in interdepartmental envelope and forward to Business Office. If patient does not qualify for HPE the clerk will pre-screen for hospital’s Uncompensated Care program based on financial income and family size. If patient qualifies for this program, clerk will complete application process with patient, scan into Access Manager and submit original to the business office for approval process. Registration clerk will document into MS4 the entire process to notify the business office staff of outcome and status for this patient. Timeliness: registers all patients who present in a timely manner. Patients are to have the full registration completed with the COA signature obtained within 30minutes of arriving to a bed. Documents appropriately, “registration complete” in eMD.

Admitting/Outpatient Departments

Productivity completes a minimum of 18-20 full registrations per 8hour shift or 30 pre-registrations per 8 hr shift. Completes full pre-registrations for scheduled patients within 2 business days of being scheduled or if patient presents in department to preregister. All scheduled patients are to have the full pre-registration process completed, which includes Patient Payment Estimator issued on all accounts along with securing copay/liability over the phone when applicable or no later than the day prior to procedures. Admitting: Responsible for identifying and capturing all Self Pay accounts from emergency department to start the interview and screening process for Hospital Presumptive Eligibility and/or uncompensated care proram. Timeliness: registers all patients who present in a timely manner. All patients are to be registered within 15 minutes of arriving for service. If there is a delay past that time frame, management is to be contacted for assistance.

Front desk clerk/OB Admitting: Completes a minimum of 15-18 registrations/ pre-registrations per an 8hr shift, which includes scanning documents, verifying eligibility via Passport, front end collections with PPE application and accurate order entry.

OB Admitting: Will schedule all OB procedures (C-Sections, Pre-op, Inductions, etc.,) in Enterprise scheduling system.

• Flexibility: Demonstrates ability and willingness to work productively in all registration departments. Exercises independent and efficient judgment in times of need and emergency situations while adhering to departmental and hospital policies. Demonstrates willingness to adjust schedule to meet departmental and census needs (management’s discretion). Provides assistance and information to patients, physicians, department members and others, as needed.
• Complies with all Policies and Procedures, demonstrate accuracy through attention to detail.
  
  

Minimum standard: 95% of all registrations must be 100% correct to include all data entry, insurance cards photocopied or scanned in Access Manager, all forms signed and complete.

• Collections: Utilizes positive collection skills, as per policy, while complying with EMTALA laws. Ensure Emergency/ Maternity/ Urgent patients understand that services are provided regardless of ability to pay
  
  

REGISTRATION – Request payment from all patients that have liability in a professional and knowledgeable manner. Ability to properly explain how estimated amount was collected in accordance with PIH Health’s collection policies.

PRE-REGISTRATIONS – prepares completed pre-registration for Financial Counselor and department, if liability can be determined collect payment over the phone upon pre-registration.

• Growth: Demonstrates participation in the Performance Improvement program and ability to turn problems into opportunities for improvement. Demonstrates an active interest in improving current level of skill and knowledge by regularly reviewing Policy and Procedure via Intranet, actively participates in monthly staff meeting discussions as well as other hospital required education and intellectually curious and able to see the
• Attendance: Adheres to attendance and tardy policy and provides notification of absence as per policy
• Safety: Maintains a clean and safe work environment.
  
  

Qualification

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
• 1 year of medical office /hospital work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge required
• Ability to multi- task in a fast and high pressured environment
• Stringent adherence to all HIPPA laws
• Strong typing skills 45 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Complete HPE comprehensive training program as required
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)
  
  

Our client is one of the largest Healthcare Staffing Providers in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities. This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine. Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

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