Demo

Patient Services Representative

Apree Health
Columbus, OH Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/28/2025

Description

Patient Service Representative - Float

  • This PSR floats to all five care centers, spending a lot of time at Polaris

Position Qualifications / Essential Functions :

  • Welcomes and greets patients / clients / visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients / clients / visitors to appropriate person or department(s)
  • Maintains great customer service at all times and resolves conflict and issues at the time they occur
  • Schedules appointments for patients and updates any patient information in the EMR as needed
  • Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadership
  • Performs day-to-day administrative functions and general office duties
  • Collects and processes payments at time of service
  • Answers numerous phone calls while embedding the Urgent / Emergent protocols and using a multi-line system while maintaining a high level of customer service
  • Contacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriate
  • Attends and participates in team meetings and huddles. Collaborates in developing team priorities
  • Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as needed
  • Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
  • Must exercise the utmost diplomacy and tact to provide excellent customer service to patients
  • Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
  • Manages office supplies while being fiscally responsible
  • Performs other duties as assigned
  • Additional Qualifications :

  • Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs of patients / clients / visitors in an efficient and productive manner
  • Additional language abilities are preferred.
  • Willingness to work a variety of shifts, including early mornings, evenings and weekends
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards
  • Intermediate computer knowledge and skills
  • Education / Experience :

  • High School diploma or GED required
  • Associate degree or higher is preferred
  • Minimum 1-2 years’ experience working in a customer service setting, medical office preferred
  • Answering multiple phone line system in highly confidential environment
  • Computer proficient (Google Workspace and EMR) with the ability to type a minimum of 45 WPM
  • Demonstrated Attributes :

  • Exceptional interpersonal customer service skills
  • Exceptional verbal and written communication skills
  • Ability to maintain professionalism at all times when working with staff, patients, and clients
  • Must demonstrate cultural sensitivity and the ability to work with diverse people groups
  • Ability to multi-task and work well under pressure with minimal supervision
  • High attention to detail and ability to problem solve using critical thinking skills
  • Must be flexible and accommodate the changing needs of the clinic
  • Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients
  • Employee Health Requirements :

  • Documentation of Hep B vaccination or proof of immunity (titer).
  • Documentation of proof of a negative TB test in the last 90 days before start-date.
  • We require CPR certification (BLS) pre-hire and ongoing
  • Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy
  • Compensation :   $18-$23 / hr. & bonus eligible

    Salary : $18 - $23

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