Client Services Specialist - Mariposa Autism Service Center

About Us
Aprendamos Family of Services provides a comprehensive, multidisciplinary approach to support children across New Mexico. Our expert team includes BCBAs, Registered Behavior Technicians, Speech-Language Pathologists, Occupational Therapists, Physical Therapists, and Family Therapists, all committed to advancing our values of Diversity, Equity, Inclusion, Social Justice & Belonging.

As a values-based organization, we believe in:

• Families First
• Integrity Always
• Pursuit of Excellence
• Making a Meaningful Difference
• Shaping the Future

We’re looking for skilled, compassionate Client Support Specialist to join our team and make a positive impact on children's lives.

Job Overview:

We’re seeking an enthusiastic Client Support Specialist to support our mission to help children achieve their highest potential. The Client Support Specialist would provide general administrative duties and support for the program. The Client Support Specialist receives and works with all incoming phone calls, incoming referrals, faxes, and helps maintain the interested party list. The Client Support Specialist serves as a point of contact for the office. The position facilitates office operations by coordinating phone calls, mail, data records, email related to the organization and communication.

Work Requirements:

• Greets patients visiting the facility, answering any questions they may have and helping them fill out the required forms.
• Answering phone calls, creating appointments, directing the calls as required, and handling all queries.
• Maintain and track the referrals with the interested parties list.
• Informing the provider about impending appointments.
• Maintaining a filing system for all patient documents and reports submitted.
• Answering emails and other electronic messages as required.
• Checking in patients, collecting copays, and processing insurance forms.
• Managing inventory and placing orders as required.
• Transcribing all notes and documents related to treatments.
• Maintains all documents required for client files.
• General administrative duties meeting the department deadlines.
• Maintaining ongoing tracking and documentation on referrals to promote awareness and continued services in the clinic.
• Assemble the client’s information, background check, and referral to begin and continue clinic therapy services.
• Contact insurance companies to ensure prior approval requirements are met.
• Meeting the Mariposa Autism Service Center Program documentation and billing deadlines.
• Provides the ongoing tracking of referrals in the authorization process ensuring referrals are addressed in a timely manner.
• Ensures efficient and integrated functioning of office through call tasks, referral processing, and other documentation supporting the authorization process.
• Answering incoming phone calls/emails
• Take and process referrals; enter into SharePoint/waitlist/CR, contact referral within 2 business days.
• Data entry into WebABA and Catalyst including appointments, demographics, etc.
• Excellent customer service.
• Request authorizations to insurance companies.
• Knowledge of requirements of initial treatment for clients.
• Daily retrieval of telephone messages and emails from client families and therapists.
• Daily inspections of waiting area.
• Preparation and running of various reports.
• Additional work-related duties or requirements may be assigned by Director, Lead or Coordinator.
• Adhere to all Aprendamos health and safety policies.
• Purchase orders as necessary.
• Check the eligibility and benefits for all clients monthly; notify the team and family if there are any changes noted, upload the document to CR.
• Send and Collect copay/coinsurance as necessary; generate invoice, contact the family, collect payment.
• All other job duties as assigned.

Benefits (Full-Time Staff)

• 401(k) with 4% employer match
• Basic Life Insurance (100% employer-paid)
• Health, Dental, and Vision Insurance
• Short- and Long-Term Disability Insurance
• Paid Time Off (including sick leave)
• Continuing Education Credits
• Professional Development Assistance

Qualifications & Skills

• Education: A high school diploma or higher degree.
• Work experience in a busy office.
• Knowledge of office management systems and procedures.
• Proficient in MS Office (Word, Excel, Outlook, and MS Teams).
• Must be fluent in Spanish to assist our bilingual families.
• Ability to work in a changing environment gathering relevant information to integrate a change to the process.
• Ability to use decision making skills to plan and accomplish goals without direct oversite.

Physical Requirements

Ability to lift and carry objects weighing up to 40 pounds (e.g., boxes, equipment) without assistance. Capability to stand and walk for extended periods, including moving around the workspace, performing tasks, and interacting with colleagues or customers. Must be able to bend, stoop, crouch, and kneel to access various items, equipment, or workspaces as required. Aptitude to reach overhead, horizontally, and below waist level to retrieve and handle objects or materials. Capacity to perform physically demanding tasks continuously throughout the workday. Physical ability to move freely and quickly in various work environments, including navigating stairs, ramps, or uneven terrain if necessary. If the job involves driving, a valid driver's license, and the ability to operate vehicles safely and responsibly may be required.

Equal Opportunity Employment
Aprendamos is an Equal Opportunity Employer. We are committed to creating an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. We encourage applicants of all backgrounds to apply and join our diverse team.

Why Join Us?
At Aprendamos Family of Services, you’ll find a team that values growth, collaboration, and inclusivity. Join us in shaping the future and making a lasting impact on the lives of children in New Mexico.

Apply Today!

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Paid training

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Las Cruces, NM 88005 (Required)

Work Location: In person

Salary : $15