What are the responsibilities and job description for the Supervisor Customer Service position at APS Medical?
Pay - $35K to $45K per year
remote or onsite
Description
APS Medical Billing is looking for a Customer Service Supervisor to join our inbound call center team. This position is responsible for providing employees with needed resources, leadership, training and coaching in order to provide timely and accurate information to callers and to resolve medical claim issues.
Essential Duties and Responsibilities
- Supervises Customer Service representatives to meet daily department goals (both local and remote)
- Monitors call volumes to identify and act on performance issues and trends to ensure achievement of daily productivity goals
- Ensures employees are knowledgeable and compliant with policies and procedures, as well as external regulatory requirements.
- Reviews staffing levels, schedules and account assignments
- Communicates information to employees on all shifts
- Ensures accurate and timely follow up
- Coordinates departmental coverage in the absence of an employee
- Performs other duties as necessary
Qualification Requirements
Benefits Package includes
We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Salary : $35,000 - $45,000
