Business Analyst

SUMMARY

The Business Analyst (BA) will be responsible for working closely with stakeholders at all levels of the organization to help identify business areas where improvements can be made that have the potential to strengthen processes and efficiencies. This position will take the lead role in identifying, interpreting, documenting, and communicating findings, as well as helping implement the improvement results from inception to completion and closure. The Business Analyst (BA) is a major contributor to project goals by defining business objectives and requirements, establishing deadlines, monitoring milestone completion, providing timely reporting of issues that impact progress, and resolving conflicts. In this role, the Business Analyst (BA) must demonstrate leadership in working with programmatic, support and executive staff in all levels of the organization to achieve aforementioned goals, be successful in fostering teamwork, and demonstrate commitment to the ongoing pursuit of excellence.

QUALIFICATIONS

Bachelors Degree in behavioral health or social services and / or a business or information technology related field with a minimum of at least 3 years of experience or Masters Degree with a minimum of at least 1 year of experience in behavioral health or social services related field and / or a business or information technology field. Must be willing to travel on occasion.

Excellent written and verbal communication / presentation skills, organizational skills, problem-solving skills, and planning and time management skills required. Must possess an understanding of project management concepts and advanced technical knowledge.

JOB SPECIFIC COMPETENCIES

• Written and verbal communication Clear and succinct verbal and written external and internal communications.
• Presentations are effective, i.e., they have the desired effect on the intended audience.
• Provides accuracy and a high level of professionalism in written reports, documents and policies.
• Able to organize thoughts in a meaningful, understandable, and cogent manner.
• Maintain timely communication with executives, project owners, project sponsors, and supervisors regarding initiative updates and / or changes.
• Decision-Making & Organizational Skills Utilizes consistent problem solving methods,
• Utilizes knowledge of organizational policies and procedures, regulatory standards, and Canopy Core values as a foundation for decision making
• Maintain efficient and effective organizational and multitasking skills.
• Demonstrates effective time management as evidenced by adherence to project completion deadlines defined by Supervisor and / or project manager.
• Motivating Self and Others Shows ability to influence change and impact high levels of performance as it relates to quality and performance indicators.
• Seeks training opportunities to expand knowledge and skills related to primary responsibilities and quality management practices, in general.
• Attentive and respectful to project participants within our organization as evidenced by strong customer service skills.
• Functional / technical skills Demonstrates functional and technical knowledge and skills necessary to be proficient at the job (Functional and technical knowledge and skills are consistent with roles and responsibilities referenced in the job responsibility form)
• Demonstrate and maintain well versed knowledge, understanding, and awareness of organization wide systems.
• JOB RESPONSIBILITIES Define business requirements for assigned projects or enterprise wide initiatives.
• Analyze various types of data and processes to root cause, trend, and summarize findings. Present findings and recommend changes to address deficiencies and / or further improve and streamline processes and solutions based on analysis.
• Assist in identifying areas of concern or deficiencies within the organizations solutions and propose system improvements and enhancements.
• Evaluate business operations in a specific project or process, by anticipating requirements, discovering areas for improvement, and developing and implementing solutions.
• Maintains active communication on project updates with leadership; clearly identifying any project risks, dependencies or decisions that can impact the department or the overall organization.
• Collaborate with project sponsors, owners, and teams to understand strategic goals and determine project scope, vision, and deliverables.
• Participate in and conduct meetings and presentations to share ideas and findings for improvements.
• Document and communicate findings through building data visualizations, reports, presentations, and other written and verbal means.
• Gather critical information from meetings and work group sessions.
• Recommend and request new concepts and / or modifications to existing workflow, system set up, tools and designs.
• Assists in researching and identifying products or solutions to meet agreed upon requirements and Canopy business needs. Work with the Information Technology department to ensure business requirements are clearly understood and solutions are presented to meet the requirement.
• promote a culture of continuous improvement.
• Perform other duties as assigned.