What are the responsibilities and job description for the Consultant position at ApTask?
Responsibilities:
audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
¿ Interact with and manage team, when applicable, and ensure end to end accountability in all
areas related to End User Support of SLT Members
¿ Demonstrate high level customer satisfaction and maintain industry-leading support levels
¿ Stay up to date on new technologies and trends; deploy new technology and services
¿ Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
¿ Install, configure, and troubleshoot desktops, laptops and mobile devices
¿ Provide support for leadership supporting various technologies and working in conjunction with
internal support and engineering teams
¿ Prioritize and manage the Executive support issues/requests and provide weekly reporting of
support issues to management
¿ Provide continuous communication with users on progress and completion of requests/issue
resolution
¿ Maintain documentation for all Helpdesk and end user processes and procedures
¿ Perform new hire installations, replacements, upgrades, printer installs, and other
hardware/software related tasks as needed including SLT level image management
¿ Perform meeting setups and “take downs”
¿ Act as a resource for projects and engineering teams/tasks
¿ Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high
visibility areas/users”
Key Skills:
¿ Provide exceptional problem-solving in support as well as assisting with firm-wide projects
¿ Provide continuous communication with users on progress and completion of requests/issue
resolution
¿ Extensive knowledge of operating systems such as Windows, Mac OS - Primary Windows
¿ Experience supporting Office 365 applications.
¿ Experience with management tools such as Ivanti, Intune and JAMF.
Soft Skills:
¿ Excellent communication and negotiation skills to all levels of the organization.
¿ Ability to understand customer needs, negotiate complex issues and total value offerings to our
customers.
¿ Ability to work with a wide variety of technical & non-technical staff¿ Self-motivated and able to work with little supervision or direction.
¿ Strong leadership presence, interpersonal and communication skills (written and oral).
¿ Ability to work under pressure and prioritize work.
¿ Passion for technology and strong bias for action and results oriented. Previous project
management experience.
¿ Have knowledge and understanding of security and compliance standards.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
- Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac
audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
¿ Interact with and manage team, when applicable, and ensure end to end accountability in all
areas related to End User Support of SLT Members
¿ Demonstrate high level customer satisfaction and maintain industry-leading support levels
¿ Stay up to date on new technologies and trends; deploy new technology and services
¿ Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
¿ Install, configure, and troubleshoot desktops, laptops and mobile devices
¿ Provide support for leadership supporting various technologies and working in conjunction with
internal support and engineering teams
¿ Prioritize and manage the Executive support issues/requests and provide weekly reporting of
support issues to management
¿ Provide continuous communication with users on progress and completion of requests/issue
resolution
¿ Maintain documentation for all Helpdesk and end user processes and procedures
¿ Perform new hire installations, replacements, upgrades, printer installs, and other
hardware/software related tasks as needed including SLT level image management
¿ Perform meeting setups and “take downs”
¿ Act as a resource for projects and engineering teams/tasks
¿ Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high
visibility areas/users”
Key Skills:
¿ Provide exceptional problem-solving in support as well as assisting with firm-wide projects
¿ Provide continuous communication with users on progress and completion of requests/issue
resolution
¿ Extensive knowledge of operating systems such as Windows, Mac OS - Primary Windows
¿ Experience supporting Office 365 applications.
¿ Experience with management tools such as Ivanti, Intune and JAMF.
Soft Skills:
¿ Excellent communication and negotiation skills to all levels of the organization.
¿ Ability to understand customer needs, negotiate complex issues and total value offerings to our
customers.
¿ Ability to work with a wide variety of technical & non-technical staff¿ Self-motivated and able to work with little supervision or direction.
¿ Strong leadership presence, interpersonal and communication skills (written and oral).
¿ Ability to work under pressure and prioritize work.
¿ Passion for technology and strong bias for action and results oriented. Previous project
management experience.
¿ Have knowledge and understanding of security and compliance standards.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
