Customer Service Diagnostic Content Developer/Author

About Client:

Client is a company that helps other businesses use technology to improve and grow. They provide services like creating computer programs, managing computer systems, and making sure everything is secure. Client works with different industries like telecommunications, healthcare, banking, and retail to help them use new and exciting technologies like artificial intelligence, cloud computing, and the Internet of Things. These technologies can make businesses more efficient and innovative.

They have offices and people working all around the world, and their team of experts helps businesses solve their technology challenges. Client also cares about making a positive impact on society and the environment, so they support social causes and work to conserve resources.

Salary Range: $80K-$90K/Annum

Job Description:

• Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical/electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC’s
• Knowledge of writing programming procedures to program module parameters using any programming software tool
• The candidate must have bachelor’s degree from engineering
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• Ability to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all the following areas:
• Electronic and electrical fundamentals
• Fault code diagnostics
• Modern automotive systems
• Diagnostic tool - EST/SDS/CAN analyzer/ DLB
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis,
• Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML,
• Knowledge of CAN communication over OBD.
  
  

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com