What are the responsibilities and job description for the Desktop Support Technician II position at ApTask?
About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today’s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.
Rate Range: $21-$23/Hr
Job Description:
- Candidates should have 3-6 years’ experience supporting PC Hardware and software.
- Comfortability providing hands & feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
- Deskside Support, and Customer Service,
- Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
- A certification is a plus, experience a minimum of 3 years.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
Salary : $21 - $23
