Job Description
Job Description
About Client :
The client is a prominent global technology solutions provider, renowned for its comprehensive range of services and products tailored to meet the diverse needs of businesses.
The company's core focus revolves around assisting organizations in managing and optimizing their IT operations, thereby driving productivity, efficiency, and innovation. It offers an extensive array of services, including strategic consulting, technology implementation, cloud computing, data center management, cybersecurity, software licensing, and hardware procurement.
In addition to its business-to-business (B2B) services, it also serves as a valuable resource for IT professionals and decision-makers, providing valuable insights and thought leadership through its various publications, webinars, and events.
Rate Range : $40-$55 / Hr
Job Description :
- Sr. IT Analyst, OT role is responsible for providing technical support and maintenance for IT systems and equipment used in the manufacturing environment, ensuring optimal performance and reliability to support production processes at our Bloomington, Indiana facility.
- Primarily, this role is responsible for the ongoing, 24x7, IT OT operations of the facility and the applications support of any systems local to the facility.
- This includes, but is not limited to computer systems, IoT devices, networks, software applications, printers, scan guns, and hardware devices required to support business operations.
Responsibilities Include :
Plant OT Support and Maintenance :
Respond to on-call support requests and participate in after-hours support as needed.Ensure timely communication with stakeholders regarding system status, issues, and resolutions.Coordinate meetings, set agendas, and identify action items with Third Party Vendors and Internal teams.Execute short- and long-term work plans, supporting delegation of work.Ensure adherence to the organization’s security policies and procedures.Collaborate with external vendors and service providers to ensure the delivery of quality IT services and support.Interact regularly with internal customers to understand their business and to anticipate needed IT solutions.Participate in the research, analysis, selection, and implementation of new tools, technologies and / or services.Provide training for OT staff on best practices related to IT processes and procedures.Project Management and Execution :
Participate in Project meetings and contribute accordingly to area of expertiseAssist and support OT capital planning costs as they relate to IT resources and requirementsParticipate in the budget process as neededPlant OT and Manufacturing Technology Partnership :
Develop strong working relationship with the Operational Technology organization to aid in the implementation of their technologies, controls, and production equipment to support the growth and expansion of the companyProvide key expertise and leadership in the areas of servers, operating systems, virtual servers, storage, cloud servers, network, security, low voltage wiring, desktop OS, desktop hardware, printers, scan guns, label printers, and IT security in the support of plant and operational OT objectives.Change Management, Quality Assurance and Control :
Support OT Technology change management processes and procedures in alignment with global change processesAdvise and support OT on changes, upgrades or improvements to validated systemsAdvise and support OT on requirements as they relate to data integrityDocumentation and Reporting :
Document internal processes and procedures related to duties and responsibilities.Document all assets and maintain the global CDMB daily.Provide regular project updates and reports to management and project teams on status, challenges, and issuesQualifications :
Knowledge of Manufacturing Operations and Enterprise Management Systems requiredKnowledge of Pharmaceutical Manufacturing a plus.Strong problem-solving, critical thinking and decision-making skillsWorks with limited oversight / comfortably address complex problems in a manufacturing environment regulated by the FDA.Strong knowledge of IT security principles, best practices, and compliance requirements.Strong technical knowledge and proficiency in various IT areas such as network administration, system administration, database management, cybersecurity, cloud computing, and software development.Project Management skills, including organization, planning, time management and prioritization.Proficient with all Microsoft Office applicationsKnowledge of VMware, ESXi and vCenter configuration, administration, and utilization.Follows Quality Assurance standards to deliver stable, reliable, and highly available solutions.Ability to prioritize projects and tasks with respect to business needs.Proven regular participation in successful support activities.Ability to manage multiple tasks and projects for multiple requestors.Strong interpersonal communication skills; flexibility; responsiveness.Ability to work on-call 24x7 as part of a weekly rotation or as plant needs require.Other duties as assigned.Experience, Knowledge, Skills :
Progressive Experience with installation and support of Windows OS including Server 2019.Design, implementation and support of VMWare vSphere 6.0 and higher.Server builds and maintenance following best practicesKnowledge / experience with Data Center management, maintenance and best practicesDNS, DHCP, and TCP / IP network protocols and Wireless communicationsBasic firewall principles.Extensive exposure to evaluation, selection, adoption and management of new technologies and related infrastructures.Strong understanding of / experience with service-based organizational environments.Proven participation in successful IT projects, implementation, upgrades and regular support activities.Strong customer service focusStrong communication, problem solving and interpersonal skills.Must be able to schedule and prioritize assignments as needed.Form and maintain exceptional vendor relationshipsExperience resolving user helpdesk ticketsWillingness to work with legacy computer hardware and ability to improvise to keep systems running when needed.Experience in maintaining quality documentation required in a 21 CFR Part 11 compliant environment a plus.Education and Experience) :
Ability to work on-call 24x7 as part of a weekly rotationMinimum 5 years of relevant technical experience.Technical certifications preferred from Cisco, Citrix, Microsoft and VMWarePhysical / Safety Requirements :
Frequently required to sit, stand and use hands to perform data entryOccasionally required to perform simple grasping, use hands for fine manipulation, and to reach above shoulder level and under desks.Need close vision and ability to adjust focus.Ability to lift and carry 25 lbs or more.About ApTask :
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer :
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
Applicant Consent :
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.
Salary : $40 - $55
