What are the responsibilities and job description for the Level 2 Production Support Specialist position at ApTask?
About Client :
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including :
IT Services : Application development, maintenance, and testing.
Consulting : Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO) : Outsourcing of business processes to improve efficiency.
Enterprise Solutions : Implementation and support of enterprise-level software solutions. Digital Services : Services related to digital technologies, such as analytics, cloud, and IoT.
Salary : $130K / Annum
Job Description :
- 6 years of experience in Level 2 Production Support or similar role.
- Proficient in incident management, root cause analysis, and problem resolution.
- Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience.
- Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders.
- Experience using monitoring and reporting tools to extract information and analyze logs.
- Splunk, SQL, Java.
- Data Warehouse.
- ESQ.
- Familiarity with several ticketing systems such as Remedy and ServiceNow.
- Create and maintain detailed documentation of processes to improve team efficiency.
- Ability to collaborate with external vendors, such Visa, Client, TCH, EWS, and Client.
- Propose changes and enhancement to tools to reduce manual task.
- Support the deployment of application updates, patches, and changes.
- Shift Flexibility requiring weekend coverage.
About ApTask :
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer :
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
Applicant Consent :
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.
Salary : $130,000
