About Client :
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range : $19-$21 / Hr
Job Description :
- Client is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations.
- They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a can do attitude and philosophy.
- This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff!
Responsibilities and Essential Functions :
Provide support for miscellaneous requests and flex services with a can do attitude and philosophy Maintain a positive team-player mentality Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.Deliver on service commitments in a timely and accurate manner Invest proper effort and QC approach to deliver highest quality work and service Comply withs standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookReception :
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitorsAnswer incoming telephone calls and direct call traffic to the proper person Take accurate and complete messages for those employees who may be unavailable Greet and announce visitors in a friendly and business-like mannerMaintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site ManagerProvide excellent client service as the liaison between the Firm / Organization and their building managementAssist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor Responsible for communicating facility issues with client and assisting where neededFloor Coordination :
Provide excellent client service as the first line of contact with the client Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area.This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that areaResponsible for the pick-up and delivery of all mail / parcels as well as all copy, print and scan projects that area assigned to the Copy CenterRecords Management :
Retrieve, compile, and distribute requested records and information Responsible for document control and records management throughout the information lifecycle for physical and electronic records Re-file records, files and record storage containers Maintain accurate records circulation databaseReceive and process records in accordance with established procedures Comply with all business protocol, regulatory and best records management practices and requirementsHospitality Services :
Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchensEnsure clients requests for the set-up and use of meeting rooms are handed accurately and proactivelyPlace orders for food and beverages for use during meetings as assigned Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use Organize and distribute client kitchen suppliesMaintain inventory control and order supplies as needed Perform cleaning, dusting and other incidental tasks as assignedCopy / Print Services :
Perform basic mathematical calculations using a calculator / computer to accurately figure production time and labor time associated with any copy, print, scan or production requestsFollow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his / her shiftAnswering telephone inquiries, loading / unloading parcels, delivering of parcels, copying, and faxing and guest requestsDue to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm Specific duties as assignedMail / Distribution Services :
Sort, distribute and meter US mail with knowledge of current postal rates Ensure all projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard Ensure clients request and the delivery of faxes / parcels in a timely matter in accordance to EPIQ's standardsRequired Characteristics and Credentials :
High School Diploma or equivalentMinimum of 1 year professional level work experience Previous experience in a client service oriented field preferredWillingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting Ability to learn skills quicklyFlexibility in dealing with simultaneous projects Attention to detail Ability to function with a high level of patience, tact and diplomacy in handling any complaint situationsAbility to lift or move 40 lbs. or greater Fine and / or gross motor skills, including the ability to grasp, lift and / or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.Ability to walk, bend, kneel, stand, and / or sit for an extended period of time Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.Reading, writing, and arithmetic skills required Visual acuity Able to convey information and ideas through speech in ways that others will understandAble to listen to and understand information and ideas presented through spoken words and sentencesAble to speak clearly so listeners understand, identify and understand the speech of another person Excellent organizational skills Strong initiative required; ability to work independently with minimal direct supervisionNon-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask :
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer :
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent :
By submitting your application, you agree to ApTask's (www.aptask.com) and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.
Salary : $19 - $21
