Sr. Business System Analyst - (Salesforce and CPQ)

About Client:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

IT Services: Application development, maintenance, and testing.

Consulting: Business consulting, IT strategy, and digital transformation.

Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.

Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary Range: $150K-$160K/Annum

Job Description:

• Experience Level 15 years
• Experience in process and system development in the following areas: MS Dynamics,
• Salesforce, Lead Routing, CRM, CPQ, Sales Chat, Prospecting and Enrichment Tools is require
• Partner with the Business and Operations to translate business requirements (new capabilities and improvements to existing functionality) for the Sales, Support and Marketing functions.
• Support the relationship with the Global Sales, Services and Marketing, utilizing proactive account management strategies, and develop strong business relationships
• Collaborate with stakeholders to define analyze and document information needs and functional requirements
• Lead business analysis for Lead to Account, Order to Cash business processes, and modeling activities by interviewing process owners, users and other stakeholders to identify business processes, evaluates the current process and workflow for various business functions
• Deconstruct large work items/stories into smaller independent components understanding business requirements and translating into Epics, and User Stories within Jira. Lead work sessions with technical team members to address questions or issues etc.
• Work with the business units to develop test plans and procedures, to validate the application design, define acceptance criteria with the overall project team.
• Document findings and recommend improvements.
• Act as a liaison between Project Sponsors/Stakeholders and technical teams. Lead cross-functional teams to deliver business and technical requirements, business rules, concept maps, process maps, user flows, acceptance tests
• Coordinate and schedule meetings, assist team members in preparing for meetings, lead discussions, summarize and communicate outcomes to users and managers and resolution of issues.
• Be the 'go to' person for implementation, day-to-day operation of various Go to Market
• Technology platforms including but not limited to, MS Dynamics, Salesforce, Tableau and SAP
• Resolve issues between stated business requirements and what is technically feasible by identifying issues, evaluate alternative systems solutions with system designers and users and communicate the end result.
• Test the application as required by project timelines. This also includes supporting stakeholder testing.
• Act as a liaison between the IT organization and the Sales, Marketing and Services organizations to support the planning process, provide oversight of project delivery, resolve escalated issues, and facilitate communication on any critical issues.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.
  
  

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com