What are the responsibilities and job description for the Customer Advocate position at Aptean?
Overview
Are you ready for what’s next, now?
We’re looking for a Customer Advocate for our office in Alpharetta, GA. The position is fulltime. You’ll join an awesome team to support our growing customer base.
About the role
The Customer Advocate (CA) is a key contributor to the Renewals team and plays a critical role in managing the annual renewals process. The CA will proactively drive all phases of the renewal lifecycle, working closely with key stakeholders to ensure successful contract renewals. Reporting to the Associate Renewals Manager, the CA will also collaborate cross-functionally to support efficient renewals processing and identify opportunities for business growth.
Key Responsibilities:
- Lead the renewal sales process by facilitating pricing negotiations, preparing and delivering renewal assets, obtaining quote/PO approvals, and managing renewal paperwork.
- Manage the renewal pipeline and oversee the portfolio renewals process to ensure timely and efficient completion.
- Work closely with internal teams to streamline the renewals process and address any required updates.
- Engage with customers to understand their needs and identify opportunities where Aptean can provide additional value.
- Advocate for Aptean’s Value Proposition by communicating its benefits to customers and channel partners.
- Assist in negotiating and evaluating customer requests while balancing business objectives.
- Gain exposure to a global customer base, working with diverse cultures, handling renewals for Europe, the UK, and North America.
About you
To be ahead of the pack, you should have:
- Motivation, a goal-oriented mindset, and the ability to work independently.
- Strong oral and written communication skills, with the ability to credibly present recommendations to senior-level executives and external customers.
- The ability to organize, prioritize, complete tasks, and meet deadlines on a daily basis.
- A strong understanding of the general functions of other divisions and their roles in assisting with renewals.
- Experience working with contracts and legal negotiations (a plus).
- Proficiency in reporting and information management tools, including the MS Office Suite and CRM applications.
- Demonstrated experience in a role requiring critical thinking—i.e., the ability to analyze issues, make decisions, and solve problems independently without ongoing direction. Pragmatic decision-making when exceptions are required.
- The ability to identify and communicate process improvements.
- An understanding of business requirements and the ability to support internal and external policy changes.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
