What are the responsibilities and job description for the Inside Sales Account Manager position at Aptean?
Overview
Are you ready for what’s next, now?
We’re looking for an Inside Sales Account Manager for our office in Alpharetta, GA. The position is fulltime. You’ll join an awesome team to support our growing customer base.
About the role
The Inside Sales Account Manager works as part of a high energy, dynamic team to drive winbacks, cross-sells and SaaS conversions by penetrating installed accounts. This position requires the ability to engage, build rapport and close business with senior level executives and decision makers, using the phone as the primary mode of communication.
Responsibilities/Duties:
- Manage relationships with assigned customers, ensuring good communication and high customer retention.
- Drive revenue through consistent achievement of individual and team quotas.
- Use telephone & other IT tools to remotely interface with customers.
- Build a steady pipeline of new opportunities and close additional business.
- Gain access to decision makers & perform a comprehensive needs analysis.
- Deliver a consistent and clear proposition message on Aptean’s products and services to increase customer’s level of interest.
- Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
- Operate according to Aptean Account Management processes, including:
- Creation and use of Account Plans
- Creation and on-going maintenance of portfolio segmentation for each product line
- Designation of ‘At Risk’ customers and leading the internal and external efforts to retain those customers
- Attainment of quarterly Maintenance Renewal targets
- Maintain rolling twelve-month forecast in Aptean’s sales forecasting tool
- Handle client inquiries concerning Aptean’s products, feature sets, functionality, and pricing.
- Provide online product demonstrations.
- Build and maintain product and industry knowledge.
- Attend scheduled training sessions on new products, services, pricing, procedures, etc.
About you
To be successful here, you’ll need ambition, initiative, and tenacity. This role typically requires 1-2 years’ experience working with B2B software solutions and a bachelor’s degree in a related field.
Knowledge, Skills, and Abilities:
- Self-motivated, high energy, dynamic inside sales and online presence
- Ability to drive sales, negotiate agreements, manage customers and handle objections.
- Experience in outbound lead generation/business development
- Must be motivated and goal oriented with the ability to maintain a high level of collaboration across geographically diverse teams.
- Must have enthusiasm, excellent speaking voice and proven telephone skills.
- Mature and confident team player with the ability to work under pressure.
- Experience with CRM solution, preferably Salesforce
- Excellent organizational and follow up skills, problem solving and analytical skills.
- Possesses a high degree of honesty, integrity, and ability to maintain confidentiality.
- Good decision-making ability and negotiation skills
- Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
