What are the responsibilities and job description for the Sales Desk Manager position at Aptean?
Overview
Are you ready for what’s next, now?
We’re looking for a Sales Desk Manager for our office in Alpharetta, GA. The position is fulltime. You’ll join an awesome team to support our growing customer base.
About the role
This is a newly created role with the opportunity to build a high-impact function from the ground up. Reporting to the VP of Sales Operations, you will play a critical role in improving deal accuracy, increasing efficiency, and driving collaboration across Sales, Finance, and Legal. If you thrive in a fast-paced environment and love solving complex deal challenges, this is a great opportunity to make a significant impact.
Key Responsibilities:
- Advise the Sales team on complex transactions, including SaaS conversions, product swaps, and ramp deals, ensuring accurate pricing, contract terms, and billing setup.
- Collaborate with Sales, Finance, and Legal teams to validate deal structures, flag potential issues, and ensure a smooth approval process before Order Forms are sent to customers.
- Manage the Sales Desk queue, prioritizing deal reviews based on impact, complexity, and urgency.
- Guide the implementation of Salesforce validation rules to ensure that any quote modifications trigger a re-review before customer submission.
- Track and report on Sales Desk review metrics, including turnaround time, common deal errors, and trends in contract exceptions, leveraging insights to drive innovation in the sales process.
- Partner with Sales Enablement to train AEs and sales teams on common deal pitfalls, policy changes, and best practices.
- Act as the final checkpoint before deals are sent for customer signature, ensuring compliance with internal policies and commercial guidelines while keeping deal velocity high.
About You
5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or a related field.
Experience working with complex deal structures, including SaaS pricing models, contract terms, and enterprise agreements.
Strong understanding of Salesforce, particularly CPQ, including quote approvals, pricing configurations, and validation rules.
Ability to interpret legal and financial terms in contracts and translate them into actionable deal structuring recommendations.
Excellent communication skills, with the ability to work cross-functionally with Sales, Finance, and Legal to align on deal execution.
Ability to prioritize and manage multiple deal reviews simultaneously in a high-volume sales environment.
Proven experience developing scalable processes to improve deal efficiency and reduce errors.
Comfortable working in a hands-on, high-impact role, ensuring operational efficiency while balancing business needs.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
