Demo

Practice Management Process Specialist

Aptia Group
Boston, MA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/7/2025

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

The Practice Management Process Specialist contributes to the implementation and maintenance of standards, best practices, and continuous improvements projects that lead to high client / customer satisfaction, efficiencies, and cost savings.

The Practice Management Process Specialist contributes to the implementation and maintenance of standards, best practices, and continuous improvements projects that lead to high client / customer satisfaction, efficiencies, and cost savings.

What you'll be doing :

  • Be knowledgeable in, contribute to improving overall best practices & process standards with stakeholder alignment across the entire US Health business from Sales to Delivery.
  • Bring Technical expertise to continuous improvements and process related initiatives by suggesting tools, metrics and solutions that fit best with project goals, process goals, stakeholder perspectives and provides metrics to measure business value.
  • Bring forward operational data intelligence / business intelligence into projects, processes, and metrics that lead to strong business cases for product or process that drive improved client / colleague experiences and lead to cost efficiencies.
  • Participate in process-related initiatives within the business; assist in alignment, adoption, and adherence.
  • Contribute to business / management routines; ensure transparency and oversight.
  • Design reporting / tools to analyze available data (time entry, SLA's, NPS, client change management requests, etc.) to influence future investment and process needs and product direction.
  • Work across Practice Management to examine technical, knowledge base documentation, quality, risk & controls and training solutions / perspectives that fit best to business solutions / standards / project goals.
  • Contribute to future business as usual transitions / right shoring initiatives.
  • Participate in Client Change Management Workflow & MRB (Management Review Board) facilitation.
  • Identify process & training opportunities based on client change observations.
  • Execute and support plans for onshore / offshore resources initiatives with a shared business approach.
  • Design and monitor data metrics and raise situations that highlight lost revenue opportunities or strength needed in business processes and / or resources.
  • Contribute to the Client change request process; both the tools used for tracking and invoicing as well as facilitating and supporting a weekly call to review / approve with Review Board members
  • Participate in the prospect review process & sales processes as needed.

What we're looking for :

Essential :

  • BA / BS degree with at least 5 years' experience of project management and operations management.
  • Experience with Lean Six Sigma methodologies and continuous improvement projects.
  • Effective communication and influencing skills.
  • Strong technical skills with an ability to create data analytics.
  • Experience in Benefits Administration systems, tools, products and processes.
  • Experience in projects that define business best practices and standards and continuous improvements project that bring value and cost savings.
  • Self-sufficient and highly motivated, with the ability to deal with ambiguity and operate in a global environment.
  • Desirable :

  • Client facing experience.
  • Contact Center experience.
  • Lean Six Sigma Yellow Belt or above certification or equivalent experience.
  • Technical :

  • Benefits Administration technical experience in HRIS, Payroll, Enrollment flow, Carrier Files, Vendor integrations, client / customer interactions, contact center experience, and has an ability to easily learn the overall benefits administration database.
  • Experience in leading clients through Open Enrollment or Implementation.
  • Good knowledge of MS Office Suite, Excel, Outlook, Word, D365, PowerBi.
  • Ability to create data reporting tools that are easily interpreted by business teams.
  • How to apply

    If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

    Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

    If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

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