What are the responsibilities and job description for the Technical Support position at Aptino?
Summary:
This role involves providing support for desktops, laptops, and peripherals, including reinstalling software and troubleshooting issues with Windows OS, hardware, and business applications. You will collaborate with third-party vendors for escalations and hardware replacements and document issues and resolutions in the IT service management system. The ideal candidate should have experience in L1/L2 IT support, strong troubleshooting skills, and familiarity with enterprise-level IT environments.
Job Description:
Provide help with fixing desktops, laptops, and peripherals
- Reinstall or set up devices and software when needed
- Solve problems with Windows OS, hardware, and business applications
- Work with third-party vendors for escalations and hardware replacements
- Log issues and solutions in the IT service management system (like ServiceNow, Remedy, etc.)
Requirements:
- Experience in basic IT support (L1/L2)
- Good at troubleshooting hardware, software, and OS problems
- Experience working in a large company IT environment/Enterprise level.
Job Types: Full-time, Contract
Pay: $26.44 - $29.36 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $26 - $29
