What are the responsibilities and job description for the Regional Trainer position at Aptive Environmental LLC?
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We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Regional Trainer position. We have multiple EST Service Centers from which this position can work. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level.
What we offer:
Company vehicle provided which can be taken home nightly
Company gas card provided
Paid training
Performance bonuses
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities include:
Facilitate virtual and in-person training per assigned Region, on Service Professional responsibilities, procedures, customer service principles, and the use of current software programs
Provide up-skill training as required by Corporate, Directors, and Operations Managers, including Service Professional Academy certification content (in-person training and self-guided modules) for both new and existing Service Professionals
Conduct field training and quality assurance, engage in on-the-job training with Service Professionals, (including modeling quality services, coaching, directing the work of Service Professionals, and completing services as needed.)
Provide role-play training to Service Professionals to become experts in Pest Control and customer service
Provide feedback to the Director of Training on instructional materials, training agendas, and on-the-job training resources
Review performance metrics to identify the development needs of Service Professionals and recommend additional training as needed
Become a subject matter expert for all content and materials provided by the Learning and Development department
Utilize Workday to enroll learners, assign training surrounding Service Professionals' performance needs, maintain documentation, track training attendance, and measure progress
Maintain employee satisfaction and learning program feedback with courtesy and respect
Confer with management to develop or implement personnel policies or procedures
Obtain all licenses needed for servicing and maintain knowledge of laws and regulations related to Pest Control
Provide training for all Service Centers in the assigned Region
Participate with assigned groups of Regional Trainers to develop training content for state licensing
Assist with the needs of the Regional Manager of Operations
Perform other related duties as assigned
Qualifications:
Ability to work within a Matrix Organization Structure
Have a working knowledge of E-Learning platforms and best practices
Ability to adapt quickly under pressure
Excellent interpersonal and customer service skills
Ability to be accountable for a quality program and identify opportunities for continuous improvement
Detail oriented
Highly proficient in Microsoft Office Suite, Google Suite, and Sigma
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism
Must be able to speak, write, and understand English in a manner that is sufficient for effective communication with others
Requirements:
Previous experience training in a customer service, educational, or sales support environment
A US driver’s license that has been valid for a minimum of 3 years is required
A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
A drug test and background check will be performed on all new hires
Must be able to attain all required licensing within the region for Pest Control
Must be able to travel up to 10% of the year
Aptive Environmental:
Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.
