What are the responsibilities and job description for the Technical Support Analyst position at Aptive Environmental LLC?
Location Zip Code:
Job Family:
We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Technical Support Analyst position located in our office in Provo, Utah. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. This person will act as the primary point of contact for our customers and will work with Aptive's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in Aptive's s fast-paced environment and will be expected to proactively contribute suggestions to for improvement.
What we offer:
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Requirements:
Helpdesk Experience
Windows and Mac desktop support experience
Workstation setup and configuration
Working knowledge with MS-Office suite of software applications, including: Microsoft Word, Excel and PowerPoint
Experience with Gmail Gsuite
Train end-users on new processes/functionality as needed. Help with the training of new users
Office printer debugging
Qualifications:
Experience: 2-4 years helpdesk experience
Required Skills:
Basic understanding of Internet principles, terminology and functionality
2 years technical support or IT experience interfacing with external clients.
Preferred Skills:
Expertise troubleshooting WiFi and wired networking (TCP/IP, DHCP, DNS)
Experience preparing new reports from HRIS (Workday), and manipulating existing report variables
Aptive Environmental:
Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.
