What are the responsibilities and job description for the Client Service Representative position at Aptos-Creekside Pet Hospital?
Job Summary:
A high-performing organization seeks a skilled Customer Service Representative to deliver superior care and exceptional service. This role involves performing various administrative and customer service tasks, providing valuable support to the hospital.
Main Responsibilities:
- Provide excellent customer service in-person, over the phone, and during high-stress situations.
- Handle basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assist with medication pickups, inquiries, and provide information about services and products.
- Input and manage data in practice management software, including billing and accounts.
- Assist with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconcile cash drawer and perform end-of-day duties for accurate financial transactions.
Requirements:
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Flexibility in scheduling, including weekends and holidays.
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
About Us:
The Aptos-Creekside Pet Hospital is part of PetVet Care Centers, Inc., one of the nation's leading operators of veterinary hospitals for companion animals. Our organization is committed to delivering the highest quality medicine and service through partnerships between our hospitals and the company.
EEO Statement:
We are an equal opportunity employer and make employment decisions without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
