What are the responsibilities and job description for the Customer Service Professional position at Aptos-Creekside Pet Hospital?
About Aptos-Creekside Pet Hospital
">At Aptos-Creekside Pet Hospital, we are committed to delivering superior care and exceptional service to our patients and their owners.
">Job Description:
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- Provides valuable support to the hospital team by performing a range of administrative and customer service tasks. ">
- Delivers excellent customer service in-person, over the phone, and during high-stress situations. ">
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being. ">
- Assists with medication pickups, inquiries, and provides information about services and products. ">
- Inputs and manages data in practice management software, including billing and accounts. ">
- Assists with retail sales, weighing pets, processing faxes, and maintaining records. ">
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. ">
Requirements:
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- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. ">
- Knowledge of clerical procedures and ability to organize files and records. ">
- Excellent customer service skills, providing courteous and prompt assistance. ">
- Accurate cash handling and cashiering abilities. ">
- Flexibility in scheduling, including weekends and holidays. ">
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. ">
