What are the responsibilities and job description for the Pet Care Associate position at Aptos-Creekside Pet Hospital?
Job Description
We are seeking a highly motivated and compassionate Pet Care Associate to join our team at Aptos-Creekside Pet Hospital. As a key member of our staff, you will provide exceptional customer service, ensuring that our clients and their pets receive the highest level of care and attention.
Responsibilities
- Provide excellent customer service in-person, over the phone, and during high-stress situations.
- Handle basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assist with medication pickups, inquiries, and provide information about services and products.
- Input and manage data in practice management software, including billing and accounts.
- Assist with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconcile cash drawer and perform end-of-day duties for accurate financial transactions.
Requirements
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Flexibility in scheduling, including weekends and holidays.
