What are the responsibilities and job description for the Service and Start-up Technician position at AQUA BLUE POOLS?
Position Title: Service & Start-Up Technician – Pool Care & Equipment Specialist
Location: Bluffton, SC (In-Field, Local Candidates Only) Salary: Competitive, Based on Experience
Do you enjoy working outdoors, addressing technical challenges, and delivering exceptional customer experiences? Aqua Blue Pools is currently seeking a dedicated Service & Start-Up Technician to ensure our custom-built pools operate flawlessly from day one.
In this hybrid role, you'll be responsible for pool start-ups, maintenance, and repairs—configuring equipment, balancing water chemistry, diagnosing issues, and educating customers. If you thrive in a customer-focused, hands-on environment, enjoy technical problem-solving, and take pride in delivering high-quality service, we invite you to join our team!
Why Join Aqua Blue Pools? At Aqua Blue Pools, we don’t just build pools—we create exceptional experiences and stand by our core values:
- Optimism & Solution-Focused: We tackle challenges head-on, focusing on solutions.
- Integrity & Accountability: We fulfill commitments and build trust in every interaction.
- Reliable Results: We consistently deliver high-quality service, exceeding expectations.
- Customer-Focused: We educate and empower pool owners, ensuring confidence in their investment.
- Ownership & Initiative: We anticipate needs and proactively resolve issues.
- Diverse Perspectives: We value varied ideas and teamwork to drive success.
- Resilience & Adaptability: We embrace challenges, quickly adapt, and maintain top-tier customer experiences.
Responsibilities:
Customer Service & Education
- Provide professional, friendly communication to homeowners.
- Conduct pool orientations, teaching customers proper pool maintenance and operations.
- Address and resolve customer concerns promptly and positively.
Equipment Operation & Troubleshooting
- Configure pool automation systems, pumps, valves, heaters, and controllers.
- Diagnose and repair pool equipment issues, escalating complex cases as needed.
- Ensure all equipment installations are accurate and functioning efficiently.
Pool Cleaning & Water Chemistry
- Perform vacuuming, skimming, brushing, and filter maintenance.
- Monitor, test, and adjust water chemistry to maintain optimal conditions.
Repairs & Maintenance
- Identify and complete common equipment repairs in the field.
- Document and escalate complex issues requiring additional support.
Inventory & Vehicle Maintenance
- Perform daily inventory checks to ensure your service vehicle is fully stocked.
- Maintain a clean, organized, and well-maintained vehicle.
- Report inventory discrepancies promptly.
Documentation & Reporting
- Maintain detailed records of work performed.
- Properly manage and update work order statuses.
- Upload and document repairs and escalations clearly.
Training & Development
- Educate customers on ongoing pool care.
- Mentor junior technicians, sharing your expertise to help the team grow.
Qualifications:
- Customer-focused with excellent communication skills.
- Mechanically and technically inclined with troubleshooting experience.
- Detail-oriented and proactive.
- Dependable and committed to quality service.
What We Offer:
- Health, vision, and dental insurance (eligible after 90 days).
- 401(k) with employer matching.
- Paid time off and holiday pay.
- Maternity and paternity leave.
- A supportive, professional, and engaging work environment.
Ready to Join Our Team? If you’re looking for a rewarding, hands-on role where your skills directly impact customer satisfaction, we’d love to hear from you!
Apply today and become part of Aqua Blue Pools—where professional excellence meets meaningful outdoor work.
