What are the responsibilities and job description for the Goodman Dermatology - Front Desk Lead Receptionist - Smyrna position at AQUA Dermatology?
Goodman Dermatology, an AQUA Dermatology portfolio practice, is a comprehensive full-service skin care provider throughout Florida, Georgia and Alabama, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.
We are looking for a dedicated and experienced Front Office Lead to join our thriving dermatology practice. As the first point of contact for patients, visitors, and vendors, you will play a crucial role in providing excellent customer service and ensuring smooth operations in our front office. This position offers the opportunity to lead a team of receptionists and front office personnel and contribute to the overall success of our clinic.
ESSENTIAL FUNCTIONS
- Oversee and guide a team of front office staff, ensuring they provide exceptional customer service and maintain professionalism at all times.
- Trains new front office staff members and provides ongoing coaching to improve performance.
- Greets patients and visitors warmly and ensures a positive experience from check-in to check-out.
- Address patient concerns and resolve any issues that arise promptly and effectively.
- Manages the scheduling of patient appointments, ensuring accuracy and efficiency.
- Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments for services and products.
- Answers the phone while maintaining a polite, consistent manner using proper telephone etiquette; directs calls as necessary.
- Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, communicating with patients and clinical staff, and checking patients in and out for their appointments.
- Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Manage cash deposits and reconcile daily batch reports.
- Learns new products and maintains an accurate inventory of all items.
- Verifies patient health benefits with approved healthcare companies.
- Sends out and receives medical records and referrals for patient care.
- Keeps reception area clean and organized.
- Works in a team environment to accomplish everyday tasks in a collegial manner.
- Other duties as assigned.
We offer competitive salaries and benefits:
- Medical, Dental, and Vision available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401k available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on services
POSITION TYPE AND EXPECTED HOURS OF WORK
- Full-Time
- Monday – Friday
- 6:45 am-5 pm shifts may vary, some weekend hours as needed.
LOCATION - Smyrna, GA
QUALIFICATIONS
Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!
